Senior Card Operations Specialist

Saint Louis, MI - USA

Monthly Salary: Not Disclosed

Posted on: 9 days ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Senior Card Operations Specialist

Reports To: Manager Card Services

Positions Supervised: N/A

FLSA Status: Non-Exempt

Job Summary

The Senior Card Operations Specialist helps manage relationships with members vendors and partners ensuring that performance standards are met and contracts are adhered to. The role performs necessary maintenance and functions to support positive credit debit and online banking experiences. It assists the Manager Card Services in monitoring credit and debit card portfolios helps ensure seamless execution of card-related projects and addresses operational challenges as needed. The position also helps manage day-to-day operations optimizes processes and procedures to enhance workflow improves service delivery and supports compliance with regulatory standards. Additionally the role is responsible for accounting entries of products as needed and explains and promotes all card products and services.

Job Responsibilities

The intent of this job description is to provide a representation of the types of duties and level of responsibilities required of this position and is not intended to be an exhaustive list of all responsibilities duties and skills. Team members may be directed to perform job-related tasks other than those specifically stated in this description.

Participates in card-related projects and contributes insight during the coordination of new technologies with applicable internal departments as assigned by the Card Services Manager
Owns the accuracy and integrity of card portfolio data; reviews daily reporting and performs file maintenance to ensure accuracy of card portfolio data
Administers and governs user profile controls for debit/credit card systems and related programs ensuring compliance and security standards
Maintains and updates departmental procedures to ensure accuracy consistency and alignment with current operational practices
Supports team development by assisting with card-related training sessions and contributing to training materials that strengthen team capability
Analyzes and improves card operations processes and workflows to drive efficiency minimize risk and enhance the member experience
Partners with the Card Services Manager with product and department audits to help address procedural errors identify possible gaps determine solutions and provide responses
Generates and interprets monthly quarterly and annual reporting from the card system for leadership and internal stakeholders management providing actionable insights
Serves as a subject matter expert on core applications and card-related enhancements; actively offers feedback and recommendations
Oversees inventory management for plastic (card) stock and inserts ensuring timely fulfillment and operational continuity
Delivers peer and specialized support on higher-complexity operational tasks to ensure continuity accuracy and effective resolution on complex member issues

Required Qualifications

An equivalent combination of education training and experience will be considered.

High school diploma or equivalent
3 years of similar experience in a banking environment
2 years of previous experience working with debit and credit card products

Preferred Qualifications

5 years of related experience
2 years of previous experience in project management

Knowledge Skills and Abilities (KSAs)

A representation of the knowledge skills and abilities necessary to perform this job competently.

Knowledge of debit and credit card products systems and common card-related processes
Skilled in problem-solving and using sound judgment to resolve issues and improve processes
Skilled in communicating clearlyboth in writing and in conversationto support effective collaboration with members peers and partners
Skilled in working independently taking ownership of tasks and following through with minimal supervision
Skilled in organizing work managing competing priorities and meeting deadlines in a fast-paced environment
Ability to build positive working relationships and interact with courtesy professionalism and respect
Skilled in using Microsoft Office applications especially Excel PowerPoint and Teams
Ability to maintain accuracy and attention to detail while managing day-to-day responsibilities

Work Environment

Environmental or atmospheric conditions commonly associated with the performance of this jobs functions.

Flexible remote or hybrid (combination of remote & onsite) work environment; requires regular use of online tools systems and collaboration platforms

Physical Abilities

The physical demands described below are representative of those that must be met by an employee to successfully perform this jobs essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Ability to work at a computer in a stationary position for up to 8 hours per day
Ability to occasionally carry light materials (e.g. laptop presentation materials)
Ability to travel for business by car or air and stay in public accommodations as needed

Together Credit Union is an Equal Opportunity employer. The Credit Union complies with appropriate federal state and local laws and provides equal employment opportunities without regard to race color religion gender age sexual orientation gender identity or expression national origin military orveteran status disability (including pregnancy) genetic information or any other protected status to all qualified applicants and employees. Together Credit Union is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free work environment.

Required Experience:

Senior IC

Job Title: Senior Card Operations SpecialistReports To: Manager Card ServicesPositions Supervised: N/AFLSA Status: Non-ExemptJob SummaryThe Senior Card Operations Specialist helps manage relationships with members vendors and partners ensuring that performance standards are met and contracts are adh...