Process Operations Specialist

WHAT YOULL DO 
As a Process Operations Specialist youll ensure global HR processes run smoothly and accurately. This is a hands-on operational role where you will both execute recurring processes and continuously refine them. Youll optimise workflows and drive automation to improve efficiency and compliance within systems and processes. Together with the team youll help scale operations efficiently streamline processes and deliver reliable high-quality employee experiences globally.  

Key responsibilities include: 

• Execute and own recurring operational HR processes. 
• Act as Tier 23 case expert for escalations requiring deep process knowledge. 
• Provide operational support to HR colleagues and managers ensuring smooth service delivery. 
• Partner with regional and local HR to deliver consistent operations. 
• Identify opportunities to automate and digitalise recurring tasks.  
• Maintain process documentation and ensure alignment with knowledge ecosystem. 
• Monitor efficiency quality and satisfaction metrics; proactively drive improvements. 
• Support compliance reviews and audits by ensuring operational discipline and accuracy. 

Qualifications :

WHO YOU ARE 

To be successful in this role you proactively see what needs to be done fix issues before they escalate and take ownership without needing direction.  You are comfortable working with recurring cycles high-volume administrative tasks and strict deadlines. Finally you thrive in day-to-day operations and get energy from making things run smoothly. 

We are looking for people with 

• Proactive attitude taking ownership and delivering independently in a fast-paced environment. 
• Structured and detail-oriented approach ensuring accuracy and compliance in recurring processes. 
• Service-oriented and influential communication strong stakeholder management and ability to translate complex operations into clear actionable outcomes. 
• Process optimisation and continuous improvement skills improving workflows and drive automation. 
• Analytical and data-driven mindset interpret data identify trends and support decision-making. 

And people who have 

• Proven experience managing high-volume global HR operations and navigating complex organisations. 
• Expertise in Tier 23 case handling and resolving complex escalations. 
• Skills in process documentation and knowledge management. 
• Experience driving digitialisation and automation of administrative flows. 
• Hands-on proficiency with HRIS (e.g. SAP SuccessFactors Workday) case management tools (e.g. ServiceNow) and advanced Excel for reporting and analytics. 

Additional Information :

WHY YOULL LOVE WORKING HERE 

At H&M Group we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.  
 
An example of our benefits:    

• 25% Staff discount on all our H&M Group brands both in stores and online (H&M COS Weekday Monki H&M HOME & Other Stories and ARKET).     
• H&M Incentive Program HIP. Learn more about the program here.     
• With a presence in markets around the world we offer extensive career development and international mobility. 

JOIN US 

Our uniqueness comes from a combination of many things our inclusive and collaborative culture our strong values and opportunities for growth. But most of all its our people who make us who we are. 

Take the next step in your career together with us. The journey starts here. 
 

*We are committed to a recruitment process that is fair equitable and based on competency. We therefore kindly ask you to not attach a cover letter in your application. 

Remote Work :

No

Employment Type :

Full-time