Service Advisor Assistant
Share
Job Location:
Fayetteville, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
7 days ago
Vacancies:
1 Vacancy
Job Summary
Entry-Level Opportunity Automotive Service Department
Start Your Career in the Automotive Industry
Are you friendly organized and eager to learn Our Service Advisor Assistant position is an excellent entry-level opportunity for someone interested in building a career in the automotive service this role youll support our Service Advisors interact with customers and help keep our service department running smoothly and efficiently.
If you enjoy working with people thrive in a fast-paced environment and want hands-on experience in a dealership setting wed love to meet you.
What Youll Do
As a Service Advisor Assistant youll play an important role in delivering an outstanding customer experience by supporting both customers and our service team.
Customer & Service Support
Greet customers and assist with service check-ins.
Help gather and communicate customer concerns and vehicle needs to the service team.
Follow up with customers by phone or email regarding appointments service progress and delays.
Provide a welcoming professional experience for customers while they wait.
Scheduling & Coordination
Confirm and update service appointments.
Assist in organizing the service schedule to improve efficiency and reduce wait times.
Coordinate parts requests and communicate parts availability or special order updates to customers.
Administrative & Recordkeeping
Prepare and organize work orders ensuring accuracy and completeness.
File service documents and maintain accurate service records in the dealership management system (DMS).
Assist with service invoicing and post-service follow-up calls.
Team & Department Support
Work closely with Service Advisors Technicians and the Parts Department.
Help maintain a clean organized and efficient service department.
Perform additional administrative and customer service tasks as needed.
What Were Looking For
Required Skills & Abilities
Friendly professional demeanor with strong customer service skills.
Ability to multitask and stay organized in a fast-paced environment.
Strong verbal and written communication skills.
Attention to detail and commitment to accuracy.
Comfortable using computers email and basic office software; experience with dealership systems (CDK Reynolds & Reynolds) is a plus.
Willingness to learn automotive services parts and repair processes.
Ability to handle customer concerns calmly and escalate when appropriate.
Team-oriented mindset and adaptability to changing priorities.
Valid drivers license with a clean driving record.
Preferred Qualifications
Coursework or training in business administration customer service or automotive technology.
Education & Experience
High school diploma or equivalent required.
Previous experience in customer service retail or hospitality is a plusbut not required.
Why Join Us
Hands-on experience in a professional automotive service environment
Opportunity to learn from experienced Service Advisors and Managers
A supportive team culture with room for growth
This job description is not intended to be an exhaustive list of duties and responsibilities. Duties may change at any time with or without notice.
Ready to get started Apply today and take the first step toward a rewarding career in automotive service.
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
Automotive Service Technician- Ford Fayetteville, AR Lewis Automotive Group is focused on creating an amazing work environment for our employees because we re...
