Customer Service Customer Service Representative

Roswell, GA - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Description: Customer Logistics Analyst
Hybrid role TW onsite in Roswell the other weekdays can be remote
Max Bill Rate: $28-30/hr.
6-month assignment will possibility of extension

Principle Accountabilities
Execute manual customer order entry leveraging an optical character recognition (OCR) tool and process where possible to drive efficiencies while ensuring accuracy of all aspects of the orders
Provide superior service to sales and customers with current information on stock availability and changes to customer orders suggesting alternative plans and solutions when orders cannot be serviced as requested
Handle customer inquiries many of which are routine but some which may be of a sensitive and confidential nature in a professional courteous accurate timely and appropriate manner
Ensure technical proficiency in SAP Service Cloud and Outlook through ongoing training and updating of skills. Maintain working knowledge of these systems
Participate in projects as necessary and in department training requests and identify opportunities to improve business and customer efficiency learning to utilize LEAN tools
Contribute to an environment in which all team members are respected regardless of their individual differences and are motivated to improve both their individual and team contributions to achieve desired business results
Provide support to ensure that department and team objectives are carried out in an effective timely and efficient manner
Be a team player willing to help anyone on the whole team to satisfy customers. Work closely and share knowledge with other members of the department to ensure success in meeting internal and external customer requirements
Communicate in a manner which is timely clear concise candid and accurate to management team members and other customers in accordance with KCP policy
Demonstrate a commitment to quality performance through personal example by adopting a customer-based approach to business support. Personally demonstrate Kimberly-Clark s leadership behaviors (build trust make decisions win consistently think customer continuously improve and build talent).
Responsibilities
Manage customer s purchase orders and process transactions utilizing SAP through the entire order fulfillment process in an accurate and timely manner and continue to build proficiency in SAP and other order management tools
Oversee the management and operation of the OCR tool ensuring accurate and timely processing of PDF manual orders. This includes verifying order details inputting data and maintaining records to ensure seamless order fulfillment.
Handle the manual entry of any other orders not generated using the OCR tool. This involves detailed data entry validation of order information and coordination with KCP customer care team to ensure orders are processed efficiently timely and accurately. Identify and execute opportunities to leverage OCR to further automate these.
Build and maintain strong working relationships with internal/external customers such as transportation pricing and distribution teams and other cross functional teams
Collaborate and own daily communication and resolution of order management and supply chain issues by addressing queries from internal/external customers
Coordinate with internal Customer Care teams on customer return/cancellations quality complaints overages shortages and damages
Achieve Key Performance Indicators: order entry cycle time and phone metrics (quality and availability)
Support/assist process improvements to help streamline processes. Embrace LEAN culture
Responsible for learning KCP products in order to understand the customers needs and provide quality service to customers
Support the achievement of all departmental objectives by attending team meetings and all related training
Maintain a high level of customer service in all aspects of the job functions.
Act as a liaison between sales distribution planning and marketing
Qualifications
Bachelors Degree or a minimum of 3 years of related experience
Proficient in MS Office Suite (Outlook and Word)
Experience in a customer facing role and/or supporting customers over the phone or customer facing and proven ability to satisfy customer expectations

Preferred Technical/Functional Skills
Strong verbal and written communication
Strong organizational and interpersonal skills
Ability to work in a team environment
Strong multi-task skills addressing emails and completing order entry in a fast-paced environment
Able to build sustainable relationships (internal and external customers)
Additional Sills:

Skills: