Service Delivery Consultant

We are seeking an experienced Service Delivery Consultant to lead a strategic Support Readiness engagement for a key client in the logistics industry. The initial 3-month project will establish the foundation for a long-term five-year managed support partnership. This partnership will involve stabilizing the clients legacy middleware while they undergo a major transformation to the Boomi platform. The successful candidate will be extended to oversee this multi-year managed service acting as the primary service delivery owner

Required Skills
- ITIL Managed Services Project Managment

Job Duties
- Key Responsibilities:
-Service Design & Strategy: Lead discovery workshops to design a best-in-class ITIL-aligned managed support service including ticketing workflows communication plans and escalation protocols.
-Client Leadership: Act as the primary client liaison building a strong rapport with stakeholders and ensuring the project aligns with their strategic objectives.
-Project Management: Provide lightweight project management including weekly status reporting risk/issue tracking and ensuring project milestones are met within the 3-month timeframe.
-Deliverable Ownership: Oversee the creation of all project deliverables ensuring the final runbooks and documentation are operationally sound and fit for purpose.
-Proposal Development: Author the final Support Readiness Report and the data-driven Managed Service Proposal that will define the long-term support engagement.

Qualifications:
-Proven experience in designing and implementing IT support models (ITIL certification is a strong plus).
-Exceptional client-facing and communication skills.
-Experience in a consulting or professional services environment.
-Ability to create and manage project scope and deliverables in a T&M engagement.
-Familiarity with application support and middleware concepts is highly desirable.

Job Requirements
- Key Responsibilities:
-Service Design & Strategy: Lead discovery workshops to design a best-in-class ITIL-aligned managed support service including ticketing workflows communication plans and escalation protocols.
-Client Leadership: Act as the primary client liaison building a strong rapport with stakeholders and ensuring the project aligns with their strategic objectives.
-Project Management: Provide lightweight project management including weekly status reporting risk/issue tracking and ensuring project milestones are met within the 3-month timeframe.
-Deliverable Ownership: Oversee the creation of all project deliverables ensuring the final runbooks and documentation are operationally sound and fit for purpose.
-Proposal Development: Author the final Support Readiness Report and the data-driven Managed Service Proposal that will define the long-term support engagement.

Qualifications:
-Proven experience in designing and implementing IT support models (ITIL certification is a strong plus).
-Exceptional client-facing and communication skills.
-Experience in a consulting or professional services environment.
-Ability to create and manage project scope and deliverables in a T&M engagement.
-Familiarity with application support and middleware concepts is highly desirable.

Desired Skills & Experience
- Experience in Logistic Industry Knowledge of Boomi Platform

Required Skills :

Basic Qualification :

Additional Skills :

Background Check : No

Drug Screen : No

N/A

Stipend :true