Tier 1 Support Agent

Lahore - Pakistan

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

At MEDvidi we are revolutionizing mental health care by making it more accessible and affordable across the United States. Our mission is to eliminate barriers to mental health support ensuring that everyone can access the care they need.

As a Tier 1 Support Agent you will serve as the main point of contact for issues and questions about MEDvidi CS support. You will not only be responsible for providing world-class assistance via calls and emails but will also have the opportunity to define MEDvidis support processes and work with our team to develop and scale the Technical Support function. The goal is to achieve excellent performance from your team that will bring sustainable business growth.

Responsibilities:

Answering incoming patient calls promptly and professionally.
Make outbound calls to patients when needed.
Return missed calls.
Follow all SLAs within their timeframes.
Keep them informed if a wait is needed.
Provide clear empathetic and respectful communication in every interaction.
Escalate patient issues that arent FCR to the correct department or team lead immediately.

Please visit our website at for information about our services. If interested in joining our team please email. We hope to hear from you soon!

Requirements:

Ability to fully focus on understand and respond appropriately to patient concerns.
Quickly grasp the patients issue and determine the best course of action.
Analyze information and make sound decisions to resolve patient concerns efficiently.
Experience in healthcare and customer service.
Must have the ability to deliver exceptional service and maintain professionalism even when assisting an angry patient.
Must be able to be positive empathetic and solution driven in all patient interactions.
Must have working knowledge of Electronic Health.
Records to accurately document and retrieve patient information.
Understanding HIPAA regulations to always ensure patient privacy and data protection.

At MEDvidi we are revolutionizing mental health care by making it more accessible and affordable across the United States. Our mission is to eliminate barriers to mental health support ensuring that everyone can access the care they need.As a Tier 1 Support Agent you will serve as the main point of ...