IT Network System Support Engineer

IT System Support Engineer Network Helpdesk & Remote Server Management

Job Title: IT Network System Support Engineer / IT System Support Engineer
Department: IT Services
Location: Lahore Pakistan (Onsite)
Employment Type: FullTime
Work Schedule:

• 12Hour Shift (3 hours paid additional)
• 6 Days/Week (MondaySaturday)
• Sunday Off
• Rotating Evening Shifts (Every 90 Days)

Job Overview

The IT System Support Engineer will act as a firstline and midlevel support resource handling IT helpdesk operations network troubleshooting and remote server management. This is a clientfacing role requiring excellent English communication skills and handson technical expertise.

Key Responsibilities

• Provide Level1 / Level2 IT Helpdesk support (password resets account creation user access issues).
• Manage and support Active Directory environments (users groups GPOs).
• Perform remote server administration and monitoring to ensure uptime security and performance.
• Monitor and troubleshoot Windows Server infrastructure applications and services.
• Design configure and troubleshoot network components (LAN/WAN VPNs firewalls).
• Handle routine server health checks patching and updates.
• Support hardware software and system configurations remotely.
• Document incidents solutions and workflows using ticketing systems.
• Escalate complex issues and collaborate with USbased IT teams.
• Ensure compliance with IT security policies and standards especially in healthcare environments.

Required Skills & Qualifications

• Experience: Minimum 3 years in IT System Support / Network & Server Management
• Strong handson knowledge of:
  • Windows Server Administration
    • Active Directory
    • Group Policy
    • DNS DHCP
  • Networking Concepts
    • TCP/IP
    • VPNs
    • Firewalls
    • Routing & Switching
  • Remote access and monitoring tools
• Excellent spoken and written English (clientfacing role)
• Strong troubleshooting and problemsolving abilities
• Ability to work independently during evening / rotating shifts

Preferred / NicetoHave Skills

• Experience with Healthcare IT systems (Cerner Epic or similar)
• Exposure to enterprise IT environments
• Familiarity with ITILbased support processes
• Experience supporting USbased clients

Shift & Work Structure

• 6 working days per week (MondaySaturday)
• Sunday fixed off
• Rotational evening shifts every 90 days
• Willingness to work extended shifts (paid overtime included)

What We Offer

• 80-100k with paid additional shift hours
• International client exposure (USA healthcare & enterprise systems)
• Stable longterm role in IT infrastructure & support
• Professional and structured IT environment
• Continuous learning and career growth in networking servers and healthcare IT