Global Client Support Specialist Multiple Positions

Karachi - Pakistan

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

This job is with Contours Software.

Position Overview

The Global Client Support Specialist provides first-line support to global customers across hotel technology platforms and services. This resource being L1 Support would be Reporting to the Support Team Lead this role focuses on delivering high quality customer assistance resolving/escalating reported issues and maintaining strong internal and external communication. This resource would act as an extension of the Global Bookassist team the final candidate would work from Contours Karachi office.

Key Responsibilities:

Client Support & Training

Answering general support queries from our hotel clients over phone and email
Providing support for hotels using Bookassist booking engine channel manager GDS CMS website etc
Setting up of new hotels offers packages and ad hoc tasks in Bookassist reservation system.
Providing internal support for sales account management and online marketing functions within the company.
Liaising with sales and account management teams to ensure the best technical setups are rolled out to clients.

Technical Support & Issue Resolution

Troubleshoot technical and operational issues guiding customers step-by-step through resolutions.
Conduct research and analysis within internal data platforms to support problem-solving.
Work with CRM and ticketing tools to manage support cases feature requests and documentation.

Internal Collaboration

Contribute to customer satisfaction metrics including NPS improvement efforts.

This job is with Contours Software.Position Overview The Global Client Support Specialist provides first-line support to global customers across hotel technology platforms and services. This resource being L1 Support would be Reporting to the Support Team Lead this role focuses on delivering high qu...