Client Service Executive

This position reports to the Client Services Team Lead. The Senior Client Services Executive is responsible
for handling administrative tasks to support the client services team which handles generating and formatting
deficiency reports and sends deficiency reports to clients using templated emails. The Senior Client Services
Executive will work closely with a team of 3-6 US-based Client Services associates. This role has
opportunities for future advancement to a Client Services Team Lead role.

• Generate and format hundreds of deficiency reports weekly (training already completed)
o Includes special formatting for large deficiency reports
• Update weekly tracker and goal-setting dashboard (training in progress)
• Send deficiency reports to clients using templated emails from CRMOps inbox – India team will
never need to reply to client emails as the Client Services team will handle this part (training not
begun)
• Assist with other administrative special projects as needed.
• Preparing day-to-day to-do –lists for the team and executing work efficiently and effectively.
• Reporting daily activities of the department and highlighting issues that are considerably management
concerns.

Technical Skills:
• Attention to detail
• High level of professionalism
• Proficient English verbal and written communication skills
• Ability to operate basic functions of MS Office applications (Excel Word Exchange Access etc.)
• Strong phone and verbal communication skills along with active listening skills
• Ability to multi-task set priorities and manage time effectively
• Good knowledge of documentation and reporting
• The ability to self-motivate and motivate a team

Interpersonal Skills:
• Communication:
o Strong oral written and presentation skills with the ability to establish a deep understanding
of ARCHER’s business.
o Ability to clearly communicate while working within a team environment.
• Collaboration:
o Coordinate with team and supervisors to provide stellar results.
o Indicate areas of improvement or need to processes.
• Creativity and Problem Solving:
o Ability to think ahead and anticipate problems issues and solutions.
o Ability to introduce creative ideas to solving complex problems.
o Ability to identify and introduce solutions to produce efficient and consistent results.
• Project and Time Management:
o Ability to work effectively and meet deadlines and handle multiple projects.
o Ensures risks and issues against goals are identified in a timely manner and properly
communicated.
• Personal Development:
o Highly self-motivating and entrepreneurial aptitude.
o Ability to work in a fast-paced environment.
o Constantly strives to learn new technologies and processes and looks for ways to stay up to
date in this rapidly changing industry