Consultant, Client Services
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The Client Service Consultant is responsible for the efficient management of client queries received through the Corporate and Investment Banking call centre. This includes handling inbound and outbound calls as well as email enquiries.
The primary objective of the role is to deliver exceptional customer service by promptly addressing client inquiries resolving issues and providing accurate information on our products and services. The officer is expected to possess comprehensive knowledge to handle a wide range of client requests
Qualifications :
Type of Qualification: First Degree
Experience Required
3-4 years
- Ability to work in a fast-paced environment and handle complex customer queries.
- A customer-centric individual with excellent communication and analytical skills.
- Experience in Corporate or Institutional client servicing is an added advantage.
- Proficiency in MS Office call centre systems and CRM platforms.
Additional Information :
Behavioural Competencies:
- Customer Focus
- Problem-Solving and Analytical Thinking
- Communication (Verbal & Written)
- Emotional Intelligence
- Teamwork and Collaboration
Technical Competencies:
- Active Listening & Probing Skills
- Client Servicing Excellence
- Banking Processes & Procedures
- Product & Services Knowledge
- Risk Identification & Escalation
- CRM & Case Management
- Data Analysis
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Anti Money Laundering
- Dynamics AX
- Editorial
- Gems Jewellery
- Accounts Reconciliation
- Information Technology
About Company
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients ... View more
