Senior Tour Consultant

Reporting To:Tours Manager

Purpose of the Role

Key Accountabilities

• Develop and customize high-quality itineraries for corporate leisure MICE and specialty groups ensuring 100% alignment with client objectives and budget.
  
• Manage end-to-end tour operations coordinating flights hotels transfers excursions and supplier arrangements to achieve a 98% service delivery accuracy rate.
  
• Conduct thorough client needs assessments and propose value-driven travel solutions that increase conversion rates by 2030%.
  
• Negotiate and secure competitive rates with local and international suppliers to optimize margins and reduce operational costs.
  
• Strengthen client relationships by providing proactive communication rapid issue resolution and exceptional after-travel support contributing to high client retention scores.
  
• Coordinate with finance to ensure timely invoicing payment tracking and reconciliation maintaining 100% compliance with internal processes.
  
• Lead train and mentor junior consultants to uplift service standards enhance product knowledge and improve departmental efficiency.
  
• Conduct destination research and continuously update internal databases to ensure ATS Travel remains competitive and current in global travel trends.
  
• Generate sales reports forecasts and performance analytics to support strategic decisions and demonstrate measurable outcomes.
  
• Ensure strict adherence to regulatory requirements company SOPs and risk-management guidelines for all tours and travel operations.
  
• Represent ATS Travel at client meetings presentations and industry events to strengthen brand visibility and drive potential business leads.
  
  

Requirements

Academic Qualifications and Experience

• Diploma or Bachelors degree in Tourism Management Travel & Hospitality Business Administration or a related field.
  
• Professional certification in IATA/UFTAA Tour Operations Travel Consultancy or GDS systems(Amadeus/Galileo/Sabre) is an added advantage.
  
• 5 years of proven experience in tour operations or travel consultancy within a reputable travel agency or tour
  
• company.
  
• Demonstrated hands-on experience in group travel management corporate travel and specialized itineraries (e.g. educational business MICE).
  
• Strong track record of building client relationships handling end-to-end tour logistics and closing high-value travel packages.
  
• Practical experience working with global suppliers DMCs airlines and hotel partners.
  
• Proficiency in online booking tools and travel management systems.
  
• Experience supervising or mentoring junior staff is an added advantage.
  
  

Skills and Competencies

1. Technical & Industry Skills

• Strong expertise in itinerary design destination knowledge and global travel trends.
  
• Solid understanding of tour operations supplier contracting and group travel logistics.
  
• Ability to analyze client needs and develop customized value-driven travel solutions.
  
• Familiarity with travel regulations documentation requirements and risk management.
  

2. Client Relationship & Service Excellence

• Exceptional customer service orientation with the ability to anticipate client needs.
  
• Strong relationship-building skills with corporate clients partners and suppliers.
  
• Ability to manage high-value clients with professionalism diplomacy and confidence.
  

3. Communication & Interpersonal Skills

• Excellent written and verbal communication including proposal writing and presentations.
  
• Strong negotiation and persuasion skills for securing competitive rates and closing sales.
  
• Confident in handling client meetings and representing ATS Travel at a senior level.
  

4. Organizational & Operational Competencies

• High level of attention to detail to ensure accuracy in bookings and documentation.
  
• Strong planning and coordination skills for end-to-end tour management.
  
• Ability to manage multiple itineraries and deadlines simultaneously under pressure.
  
• Proven competence in problem-solving and rapid decision-making during travel disruptions.
  

5. Leadership & Team Contribution

• Ability to mentor guide and support junior consultants.
  
• Strong collaboration skills when working with internal teams (sales finance operations).
  
• Proactive mindset in improving processes introducing new ideas and driving efficiency.
  

6. Commercial & Analytical Skills

• Understanding of pricing costing and margin optimization.
  
• Ability to analyze booking trends and provide meaningful performance insights.
  
• Business-minded approach to securing repeat clients and identifying new opportunities.
  

7. Digital & Modern Workplace Skills

• Proficiency in MS Office (Excel Word PowerPoint).
  
• Comfortable with CRM tools travel systems and digital communication channels