Juniour Tour Consultant

Career Directions Limited (CDL)

Job Location:

Nairobi - Kenya

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

Reporting To: Senior Tour Consultant

Purpose of the Role:

Acting as an integral part of the tours team the role assists in the development of itineraries booking management and client communication ensuring seamless and memorable travel experiences. The consultant is responsible for learning and applying industry best practices maintaining accurate documentation and providing proactive support to senior consultants and operations teams.

Key Accountabilities

Assist in developing and customizing itineraries for corporate leisure and group travel ensuring 100% alignment with client requirements.
Support end-to-end tour operations including bookings for flights hotels transfers and excursions achieving 98% accuracy in reservations.
Respond promptly to client inquiries providing information updates and solutions maintaining a client satisfaction score of 4.5/5.
Coordinate with suppliers and service providers verifying confirmations rates and availability to ensure timely delivery of travel services.
Prepare and maintain documentation including travel schedules visa requirements insurance and tickets ensuring 100% compliance with internal procedures.
Support senior consultants in conducting B2B meetings client briefings and on-site tour inspections contributing to smooth execution of all programs.
Update internal databases and CRM systems with client supplier and booking information ensuring real-time accuracy for reporting and decision making.
Assist in reporting including daily operations updates weekly booking summaries and post-tour feedback ensuring all reports are submitted on time.
Identify opportunities for upselling or improving client experience supporting business growth and increasing repeat client engagement by 10% annually.
Participate in training programs to build knowledge in tour operations destination expertise and travel technology systems.
Handle minor client or operational issues independently escalating only when necessary maintaining a swift issue resolution rate (<24 hours).

Requirements

Academic Qualifications and Experience

Diploma or Bachelors degree in Tourism & Hospitality Management Travel & Tourism Business Administration or a related field.
Short courses or certifications in Tour Operations Travel Consultancy or GDS systems (Amadeus GalileoSabre) are an advantage.
3.5 years of experience in tour operations travel consultancy or a customer service role within a travel agency tour company or hospitality setting.
Exposure to group travel coordination itinerary planning or corporate travel is desirable.
Familiarity with GDS platforms online booking tools or CRM systems is preferred.

Reporting To: Senior Tour ConsultantPurpose of the Role:Acting as an integral part of the tours team the role assists in the development of itineraries booking management and client communication ensuring seamless and memorable travel experiences. The consultant is responsible for learning and apply...

Reporting To: Senior Tour Consultant

Purpose of the Role:

Key Accountabilities

Assist in developing and customizing itineraries for corporate leisure and group travel ensuring 100% alignment with client requirements.
Support end-to-end tour operations including bookings for flights hotels transfers and excursions achieving 98% accuracy in reservations.
Respond promptly to client inquiries providing information updates and solutions maintaining a client satisfaction score of 4.5/5.
Coordinate with suppliers and service providers verifying confirmations rates and availability to ensure timely delivery of travel services.
Prepare and maintain documentation including travel schedules visa requirements insurance and tickets ensuring 100% compliance with internal procedures.
Support senior consultants in conducting B2B meetings client briefings and on-site tour inspections contributing to smooth execution of all programs.
Update internal databases and CRM systems with client supplier and booking information ensuring real-time accuracy for reporting and decision making.
Assist in reporting including daily operations updates weekly booking summaries and post-tour feedback ensuring all reports are submitted on time.
Identify opportunities for upselling or improving client experience supporting business growth and increasing repeat client engagement by 10% annually.
Participate in training programs to build knowledge in tour operations destination expertise and travel technology systems.
Handle minor client or operational issues independently escalating only when necessary maintaining a swift issue resolution rate (<24 hours).

Requirements

Academic Qualifications and Experience

Diploma or Bachelors degree in Tourism & Hospitality Management Travel & Tourism Business Administration or a related field.
Short courses or certifications in Tour Operations Travel Consultancy or GDS systems (Amadeus GalileoSabre) are an advantage.
3.5 years of experience in tour operations travel consultancy or a customer service role within a travel agency tour company or hospitality setting.
Exposure to group travel coordination itinerary planning or corporate travel is desirable.
Familiarity with GDS platforms online booking tools or CRM systems is preferred.