Marketing Team Lead, Senior Manager

Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
We are seeking a dynamic and experienced Marketing Team Lead to manage a team of 25 professionals supporting US Retail marketing operations from our Bangalore shared services center. The role involves leading three sub-teamsCreative Services Digital Marketing Operations and Marketing Operations while ensuring operational excellence stakeholder engagement and continuous improvement.

Role: Marketing Team Lead Senior Manager
Responsibilities
Team Leadership & Management
Lead and mentor a team of 25 members across three sub-functions.
Drive team performance to meet KPIs and Client Service Level (CSL) agreements.
Foster a culture of collaboration accountability and continuous learning.
Stakeholder Engagement
Act as the primary point of contact for US-based stakeholders.
Build strong relationships and ensure alignment with client expectations.
Provide regular updates and insights to stakeholders on performance and initiatives.
Operational Excellence
Ensure timely and quality delivery of marketing services across creative digital and operational streams.
Identify and implement process improvements to enhance efficiency and reduce turnaround times.
Monitor and report on key metrics ensuring adherence to SLAs.
Transformation & Innovation
Contribute to strategic initiatives and propose transformation ideas to optimize marketing operations.
Drive automation and capability-building programs within the team.
Stay updated on industry trends and best practices to bring innovative solutions.
Qualifications we seek in you!
Minimum Qualifications
Education: Bachelors degree in marketing Business Administration or related field. MBA preferred
Domain Expertise: Strong understanding of US Retail marketing processes and service delivery models.
Leadership & Management: Proven experience managing large teams (20 members) and multiple sub-functions.
Communication: Excellent verbal and written communication skills; ability to present to senior stakeholders.
Analytical & Detail-Oriented: Strong attention to detail with the ability to analyze data and derive actionable insights.
Stakeholder Management: Ability to manage complex stakeholder relationships across geographies.
Technical & Marketing Knowledge: Familiarity with digital marketing tools creative workflows and marketing automation platforms.
Education:
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Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.