Relationship Manager In-Clinic Consults
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Job Location:
Monthly Salary:
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
About the role -
As a Relationship Manager Provider Enablement & Vendor Management at MediBuddy
you will be responsible for enabling and supporting our healthcare provider partners through the
implementation of the Provider Central Portal ensuring they are trained onboarded and
actively using its addition you will manage end-to-end provider/vendor
relationships resolve operational and payment issues and ensure contractual and service-level
compliance to deliver a smooth provider experience.
Key Responsibilities:
- Provider Onboarding & Portal Implementation
- Guide new providers through onboarding system setup and configuration of the
Provider Central Portal - Coordinate with internal stakeholders (Product/Tech/Operations) to ensure successful
portal activation and integration into the providers workflow - Monitor and drive adoption of key portal features such as slot management appointment
visibility fulfillment tracking and billing
- Guide new providers through onboarding system setup and configuration of the
- Provider Training & Continuous Enablement
- Conduct live and recorded training sessions to educate providers on portal usage and
best practices - Provide updated training collateral and user guides for new features or process updates
- Act as the go-to resource for resolving first-level functional queries on the portal
- Conduct live and recorded training sessions to educate providers on portal usage and
- Vendor Relationship Management
- Build strong and strategic relationships with assigned hospitals clinics and diagnostic
centers - Ensure providers comply with agreed operational protocols documentation norms and
SLA requirements - Conduct regular review meetings and maintain feedback loops for continuous
improvement
- Build strong and strategic relationships with assigned hospitals clinics and diagnostic
- Issue Resolution & Payment Coordination
- Act as the escalation point for provider grievances related to operational issues
consultation discrepancies or system limitations - Proactively identify and resolve payment-related concerns including delays mismatches
or reconciliation errors - Liaise with Finance Operations and Provider Support teams to ensure timely resolution
and clear communication to the provider - Track and follow up on payment status escalations and pending settlements
- Act as the escalation point for provider grievances related to operational issues
- Vendor Performance Monitoring
- Analyze and report on key performance indicators including fulfillment rates portal
adoption and SLA breaches - Share regular feedback and performance dashboards with providers to align
expectations and drive accountability - Recommend corrective actions and support implementation to improve provider
performance
- Analyze and report on key performance indicators including fulfillment rates portal
- Documentation & Reporting
- Maintain comprehensive records of provider onboarding status escalations payment
resolutions and performance - Generate monthly reports on provider health adoption metrics and open issues
- Provide structured input to product operations and finance teams to improve tools and
policies
- Maintain comprehensive records of provider onboarding status escalations payment
Key Requirements:
- Strong communication and stakeholder management skills
- Excellent problem-solving and conflict resolution abilities
- Customer-centric mindset with attention to detail
- Ability to understand systems/processes and conduct effective training
- Proficiency in CRM tools Excel/Google Sheets and ticketing systems
- Organized self-driven and capable of managing multiple providers simultaneously
- Bachelors degree in Healthcare Management Business Administration or related field
- 24 years of experience in provider/vendor management operations or support
functions preferably in a healthcare or health-tech setup - Hands-on experience with issue resolution payment follow-ups and cross-functional
coordination - What is MediBuddy
- MediBuddy is Indias largest on-demand full-stack digital healthcare platform that helps patients
access multiple healthcare services. It gives users 24x7 access to high-quality healthcare at
their fingertips. MediBuddy helps its users consult specialist doctors order medicines and book
lab tests from the comfort of their homes. It is also a partner to several leading corporate
customers in the country and helps their employees access multiple healthcare benefits.
MediBuddy users have access to online doctor consultations wellness preventive care
services fitness and hospitalization offered by its pan-India network of healthcare providers with
its unparalleled reach.
Required Experience:
Manager
Key Skills
- Business Development
- Sales Experience
- Loyalty Marketing
- Portfolio Management
- Wealth Management
- Financial Services
- Algebra
- Territory Management
- Banking
- Relationship Management
- Customer relationship management
- Geometry
About Company
MediBuddy is one of the best (cashless) healthcare providers in India. At MediBuddy you can book Health check packages, online lab tests, online medicines, online doctor consultation, teleconsultation, dental consultation and many more. You can also book outpatient, inpatient, and wel ... View more
