CRM Specialist
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Key Responsibilities
Manage day-to-day administration of the CRM system including user setup roles permissions and data updates.
Customize CRM dashboards workflows fields automations and reports as per business needs.
Ensure accuracy integrity and security of customer data.
Troubleshoot CRM issues and coordinate with vendors or tech teams for resolution.
Provide training guidance and support to CRM users across departments.
Generate sales marketing and customer experience reports on a regular basis.
Assist in CRM integrations with other tools (email payment gateways telephony etc.).
Monitor system performance and suggest improvements for usability and efficiency.
Support marketing and sales teams with segmentation campaign lists and lead management.
Ensure compliance with data privacy and security policies.
Requirements
Education & Experience
Bachelors degree in Computer Science Information Technology Business Administration or related field.
13 years of experience as a CRM Administrator/Specialist (Freshers with strong CRM knowledge can also be considered).
Skills
Strong knowledge of CRM platforms (e.g. Zoho Salesforce HubSpot Freshsales or similar).
Good understanding of workflow automation data management and system configuration.
Ability to analyze data and generate meaningful insights/reports.
Basic understanding of APIs and integrations (preferred).
Excellent troubleshooting and problem-solving skills.
Strong communication and training skills.
Attention to detail and ability to work independently.
Preferred Attributes
Experience working with sales and marketing teams.
Knowledge of customer lifecycle lead scoring segmentation and analytics.
Ability to manage multiple tasks and meet deadlines.
Benefits
Required Skills:
Education & Experience Bachelors degree in Computer Science Information Technology Business Administration or related field. 13 years of experience as a CRM Administrator/Specialist (Freshers with strong CRM knowledge can also be considered). Skills Strong knowledge of CRM platforms (e.g. Zoho Salesforce HubSpot Freshsales or similar). Good understanding of workflow automation data management and system configuration. Ability to analyze data and generate meaningful insights/reports. Basic understanding of APIs and integrations (preferred). Excellent troubleshooting and problem-solving skills. Strong communication and training skills. Attention to detail and ability to work independently. Preferred Attributes Experience working with sales and marketing teams. Knowledge of customer lifecycle lead scoring segmentation and analytics. Ability to manage multiple tasks and meet deadlines.
Company Industry
IT Services and IT Consulting
Key Skills
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