Sr Staff Program Manager Operations
Share
Job Location:
Monthly Salary:
Posted on:
7 days ago
Vacancies:
1 Vacancy
Job Summary
Job Description Summary
Looking to make a global impact and solve problemsThrough relentless innovation and continuous collaboration with our customers GE Gas Power part of GE Vernova is providing more advanced cleaner and efficient power that people depend on today and building the energy technologies of the future.
What impact youll make:
As a member of the Power IT oCIO organization you will be an active contributor to overseeing delivery and support of our organizations application portfolio
Job Description
What youll do
Service Delivery Oversight: Ensure the consistent and high-quality delivery of managed application services guaranteeing that all Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met or exceeded.
Operational Excellence: Shape drive and enforce operational best practices and procedures. Proactively identify and resolve systemic and overarching issues to ensure the stability and reliability of our application ecosystem. Actively participate in monthly operating rhythms with each IT workstream.
Continuous Improvement: Champion a culture of continuous service improvement by analyzing operational metrics driving innovation embracing a role as AI ambassador for your space and collaborating with partners to enhance delivery performance availability and security.
Budget Management: Manage the budget for application managed services tracking and reporting on expenditures as well as identifying and collaborating on opportunities for cost optimization.
Cross-Functional Collaboration: Partner with internal IT teams (e.g. infrastructure security development) and business units to ensure seamless service delivery and support.
AMS Knowledge Expert: Become the de facto expert for the power business on all aspects of the application managed services scope contract and operating procedures in order to provide guidance and expertise as needed across the organization.
Incident and Problem Management: Act as the senior escalation point for complex or urgent application issues directing internal and external teams to perform root cause analysis and implement permanent fixes.
What youll bring (Basic Qualifications)
A bachelors degree in computer science Information Technology or a related technical field is typically required or equivalent experience/knowledge
At least 57 years of experience in IT with demonstrated leadership experience in managed services technical support or application development.
Proven experience managing relationships with Managed Service Providers (MSPs) and other IT vendors.
Strong knowledge of ITIL and ITSM frameworks and experience in implementing continuous service improvement initiatives.
Experience with enterprise applications project management and budget oversight.
Familiarity with common ticketing systems such as ServiceNow or similar platforms
Benefits Available to You
GEV employees rise to the challenge of building a world that works. In order to meet this mission we provide varied competitive benefits to help support our workforce.
Our compensation & benefits are designed to help you manage your personal and family needs while rewarding high performers. We offer a robust benefits package depending on your employment status and your national requirements.
A healthy balanced lifestyle can mean different things to different people. Weve created programs that support the way you live and work today.
GE invests to provide opportunities to grow your career by providing a path for continued on-the-job learning and development.
Inclusion & Diversity
At GEV we believe in the value of your unique identity background and experiences. We are committed to fostering an inclusive culture where everyone feels empowered to do their best work because they feel accepted respected and that they belong.
Additional Information
Relocation Assistance Provided: No
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
GE Vernova's Asset Performance Management software can help you increase asset reliability, minimize costs and reduce operational risks. View a demo today.
