Technical Support Engineer

Our Company

Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.

Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!

Creativity for All

Adobe is a place where exceptional people work dont just take our word for it our employees have recently voted us on the Great Place to Work list for the 10th consecutive year!

Were proud to offer market leading employee benefits designed to suit your lifestyle. Some of the great benefits include health insurance global days off wellness fund market-leading parental leave access to our Employee Stock Purchase Program and programs designed to help continue to build your career.

We also proudly empower our employees to get involved with corporate social responsibility and offer a broad range of opportunities to make a bigger impact through philanthropy employee and community engagement.

We know that people are the differentiator in our business and thats why we want to meet you.

The Opportunity

Adobe Technical Support Product Consultants deliver accurate and timely technical support to Digital Marketing customers via telephone and email. They will manage support issues of a complex and technical nature with varying degrees of priority all while delighting Adobe customers. Technical Support Consultants address incidents within predetermined service levels requiring the ability to multi-task and prioritize. They conduct projects as assigned and support other team members to represent Adobe in a professional manner.

What youll do

• Provides technical support via telephone and email and thoroughly logs all interactions in respective support cases.

• Validates and reports customer submitted product bug reports with precision.

• Educates customers on the use of Digital Marketing products.

• Assists in testing new and enhanced products.

• Should be able to manage projects expertly and within stated timelines.

• Fully owns cases in their name and contributes to success of Global teams.

• Identifies trends and potential issues and quickly communicates with affected parties.

• Support sustainable & scalable software solutions for Adobes largest customers.

• Helps maintain accurate and complete product documentation.

• Treat each case as an opportunity to delight customers despite factors outside control of consultant (such as product limitations or dependencies on third parties)

• Ready to work in night shift. Weekend or holiday coverage required in rotation with team.

• Assists in special projects and other duties as assigned.

What you need to succeed:

• Must have Deep knowledge and understanding of HTML JavaScript CSS Perl Web 2.0 and web services.

• Knowledge of Internet/Digital Marketing concepts Mobile DTM Tag Management.

• Experience with SQL and database management.

• Experience with data insertion and reporting APIs SOAP REST and PHP

• Knowledge of Mobile and Video programming solutions

• Knowledge of Experience with Tag Management tools

• Desirable to have experience using Adobe Solutions like Adobe Experience Platform Analytics Target Audience Manager or other web analytics and optimization tools in or out of the Adobe Marketing Cloud.

• Demonstrable ability to diagnose and fix complex analytic implementation issues.

• Practical understanding of JQuery Angular JS Any JS Framework

• Working knowledge of API (Application Programming Interface)

• Ability to identify research and quantify business problems using statistical analyses on large data sets.

• Evidence of leading multi-platform Adobe solutions as a product owner technical client service or solution consultant

• Adobe Experience Cloud tool certification (Either of: Adobe Campaign Adobe Experience Platform Adobe Target Adobe Analytics are desirable)

• General knowledge about working with Google Tealium Salesforce and Pega technologies

• Overall experience of digital marketing CRO digital analytics decisioning campaign planning creative and UX disciplines

Adobe for All

Adobe strives to create an environment where our employees can do their best work and drive their career growth and development based on their personal goals. From fair-pay practices to Employee Networks and programs designed to make everyone feel included were committed to fostering a diverse and inclusive workplace for all.

Take the plunge and jump in

Liking what you have read and keen to jump in Thinking you might not have all the skills we are looking for Just take the plunge and apply we know that by bringing together a diverse group of people we become so much better together. Wed love to see where we can help drive Creativity for All together!

Adobe Australia acknowledges Traditional Custodians of Country throughout Australia and recognises the continuing connection to lands waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past present and emerging.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Adobe is proud to be anEqual Employment Opportunityemployer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law.Learn more.

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