Broker Support Officer

As our broker channel continues to grow were looking for a Broker Support Officer to join our high-performing Broker Operations team. This is a great opportunity for someone who thrives in a busy environment enjoys building relationships and takes pride in delivering accurate timely outcomes.

As a Broker Support Officer youll play a critical role in delivering a seamless high-quality experience for accredited brokers and their clients.. Youll build trusted relationships through exceptional service positioning Beyond Bank as their preferred financial partner. Youll manage each loan file from end to end ensuring compliance accuracy and timely progression while keeping Brokers informed throughout the process. Your strong understanding of mortgage lending combined with your ability to manage multiple priorities will help create positive reliable experiences that foster confidence and advocacy. This role is ideal for someone who thrives in a fastpaced environment enjoys working collaboratively with Brokers and internal teams and takes pride in contributing to the growth of the thirdparty broker channel.

In the role you will

• Act as a key point of contact for Brokers providing timely professional and solution focused support
• Build strong working relationships with brokers through consistent effective timely communication
• Pro actively manage broker expectations supporting broker-submitted home loan applications end to end
• Reviewing documentation and completing application checks with accuracy and alignment with credit policy and compliance requirements
• Manage a portfolio of broker applications balancing new and existing applications while meeting service level agreements (SLAs)
• Resolve Broker and member concerns swiftly including escalated complaints ensuring outcomes exceed expectations.
• Champion customer retention by spotting opportunities to strengthen relationships and promote Beyond Banks full suite of services.
• Stay sharp with up-to-date product system and credit policy knowledge while confidently navigating complex financial documents and structures.
• Contribute to the success of the Third-Party Broker Channel by achieving conversion sales and referral targets.
• Drive continuous improvement by challenging the status quo sharing expertise and embracing innovation and change as a collaborative team player.

Qualifications :

About you

You will be the go-to expert for Brokers owning the loan journey from application to settlement while delivering fast accurate and customer-focused solutions. With your sharp lending knowledge and relationship-building skills youll turn complex scenarios into seamless experiences that strengthen trust in Beyond Bank.

• Youll bring a strong grasp of mortgage lending credit policies and compliance backed by a relevant tertiary qualification and deep knowledge of the National Consumer Credit Act.
• Your sharp attention to detail and ability to interpret complex financial documents will ensure every application meets regulatory and policy standards.
• With excellent communication and problem-solving skills youll build trusted relationships across Brokers customers and internal teams.
• Youll thrive in both independent and team settings managing time effectively and adapting quickly to new systems and processes.
• Your proactive mindset and commitment to continuous learning will help drive innovation and elevate the Broker experience.

Additional Information :

See yourself in our team

As a Broker Support Officer you will join a dynamic team of finance professionals who deliver outstanding personalised service to our broker partners.  In this role we continually grow Beyond Banks footprint in the community.  The broker team deliver incremental growth to the bank by delivering high volumes of new business and new to bank customers helping the bank achieve its annual goals. Join our team and enjoy a busy role where each day brings new challenges new learning opportunities and a sense of achievement

Why work for Beyond Bank
We welcome candidates who reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples people living with disability LGBTQIA as well as culturally diverse community members to apply for our roles.

Beyond Bank is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application recruitment selection and/or assessment process or modifications for accessibility to our locations please contact us at

There are even more benefits:

• Additional 3 paid work-life balance days
• Paid community volunteer days to support community organisations across Australia
• Access to employee discounts health and wellbeing initiatives employee and family assistance plus more
• A flexible and diverse working environment
• Career development opportunities training and coaching

By joining Beyond Bank you will have the opportunity to work alongside talented professionals who will support and encourage you to achieve your full potential. If you are passionate about people and want to make a difference we would love to hear from you.
 

What does our recruitment process look like
The process can include a phone screen video interview virtual or face-to-face interview psychometric testing and all relevant background checking. Some positions may require undergoing 4 weeks of mandatory full training.

Applications close on the 12th of February 2026.

To find out more about Beyond Bank visit  or for more information contact

As a Certified B Corp we use our business as a force for good.

By applying for this opportunity you are providing consent for Beyond Bank Australia to conduct all pre-employment screening checks (APRA ASIC Bankruptcy National Criminal History Check VEVO Adverse Media Check and Reference Checks) at the expense of Beyond Bank Australia.

Remote Work :

No

Employment Type :

Full-time