Production Support Engineer (L2)

Solution IT Inc. is looking for Production Support Engineer (L2) for one of its clients Pittsburgh PA/ Lake Mary FL

Job Title: Production Support Engineer (L2)

Required Skills:

• Excellent knowledge of Unix SQL and Linux systems Hands-on Scripting experience (Python/ Shell /PowerShell) in the Unix/Linux platform is desired.
• Experience in AppDynamics Splunk and ServiceNow tools ITIL/ ITSM certification is preferable.
• Maintains and supports moderately complex applications and their operating environments.
• Performs complex troubleshooting as a subject matter expert in one or more applications. Works to ensure appropriate monitoring and alerting setup.
• Leads root cause analysis and problem management for complex problems to address underlying technical issues. Collaborates with business and application development stakeholders.
• Lead production readiness reviews for new releases and validate the supportability of changes before introduction into production.
• Monitors changes to applications and their operating environment. Analyze any complex issues. Recommends technical solutions to application problems.
• Reviews and develops updates of contingency documentation and processes. Performs periodic tests of disaster recovery processes.
• Reviews and analyzes product migrations through all systems environments. May review and execute Change Management scripts.
• Leads major incident management calls for resolution of high-priority incidents.
• May mentor or guide junior team members. Contributes to the achievement of area objectives.
• Monitoring: Regularly monitoring batch jobs and CICS online regions for abnormalities
• Impact analysis: Performing impact analysis to identify all the components in the job flow data that would require enhancements because of an upcoming change or development.
• Root cause analysis: Troubleshooting production errors and performing root cause analysis.
• Scheduling: Scheduling modifying and monitoring production mainframe jobs
• Balancing: Completing daily and weekly balancing procedures
• Analyzing: Analyzing and troubleshooting application issues identifying root causes and implementing solutions

Work Site: Pittsburgh PA/ Lake Mary FL

Duration: 6 Months

Expected Start Date: Immediate - 2 weeks

Number of Positions: 01

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