Remote Live Chat Agent Support
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
Live Chat Support Agent Duties and Responsibilities
- Engage with customers through online chat and messaging platforms responding to inquiries providing information and offering assistance.
- Assist customers in navigating our products or services addressing their questions concerns and technical issues.
- Troubleshoot and resolve customer problems escalating complex issues to higher levels of support when necessary.
- Maintain a high level of professionalism and customer service etiquette in all interactions.
- Document customer interactions including the nature of inquiries solutions provided and any follow-up actions.
- Meet or exceed performance targets including response time customer satisfaction scores and chat volume goals.
- Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
- Collaborate with team members and other departments to ensure consistent and effective customer support.
Requirements
Live Chat Support Agent Requirements and Qualifications
- High school diploma or equivalent; college degree preferred.
- Excellent written communication skills with a strong command of grammar and spelling.
- Previous customer service or chat support experience is a plus but not required.
- Strong problem-solving skills and the ability to think quickly and logically.
- Proficiency in using computers and familiarity with chat and messaging platforms.
- Ability to multitask effectively and handle multiple chat conversations simultaneously.
- Empathy patience and a customer-focused attitude.
- Willingness to work flexible hours including evenings weekends and holidays if required.
- Team player with strong interpersonal skills.
- Ability to adapt to changing processes and technologies.
Benefits
Required Skills:
Data Entry Operator Requirements: High school diploma or GED. 1 year experience as a data entry operator or similar. Excellent typing abilities. Excellent time management and multitasking abilities. Proficiency in data capturing and office management software such as MS Office and Google Suite. The ability to manage and process high volumes of data accurately. Good understanding of databases and digital and paper filing systems. Knowledge of administrative and clerical operations. Keen eye for detail and the ability to concentrate for extended periods. Excellent verbal and written communication skills.
Company Industry
IT Services and IT Consulting
Key Skills
- Computer Science
- Continuous Integration
- Fraud
- Intake Experience
- Law Enforcement
- Usability
- Analysis Skills
- Computer Forensics
- Driving
- Teaching
- Counterintelligence
- Sass
