Airport Operations Executive
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About the Opportunity:
We are seeking an Airport Operations Executive to join our global family. The Airport Operations Executive is the first person our customer sees and plays an instrumental role in creating a positive customer experience. The Airport Operations Executive must ensure that guests are met on arrival at the airport and seen off on departure in a warm sincere and upbeat manner.
They must also ensure a smooth transition to Drivers handle operational issues and continually provide feedback on risks and improvements to our operations team.
Key responsibilities
Ensure an amazing Meet and Greet experience at airports through punctuality personalized service and professional appearance in Discova-branded materials.
Complete arrival and departure customer reports and submit them to Operations daily.
Ensure Welcome Information is provided to customers and that contact info is retrieved from any customers without an IDS Host.
Organizes all banners for private and concierge services throughout the day
Ensures that services with specific amenities are identified and that the amenities are ready for the passengers arrival time (including specific food and beverage car seats disabled services etc.)
Keeps track of Actual Flight arrival and departure times.
Effectively cooperate with Drivers Guides and Fleet Team to ensure smooth airport operations and overall service improvements.
Essential Qualifications and Experience
Fluent in national local language and English.
Experience working in in-destination airport logistics is an advantage.
Skills and Attributes
Excellent communication skills
Sales-oriented with a strong customer care focus
Close high attention to detail
Excellent problem-solver
Willing to travel on business when required.
Personally aligned with Discovas company purpose and values.
Proficient with Microsoft Office applications and Discovas systems would be an advantage
About Discova
As a DMC with 95% local staff we pride ourselves on being a diverse and inclusive workplace where our people can thrive as their most authentic selves. These values are intrinsic to Discovas DNA as a company and we are committed tobeing an equitable workplace for all our employees regardless of gender identity ethnicity disability or sexual orientation. We welcome you to our family as you are and who you are.
To learn more about Discova and our work perks click: in touch now and Discova a world of possibilities!
Key Skills
- Time Management
- Guest Relations
- Hospitality Management
- Front office Managements
- Accomodation
- Telephone handling
- Communication
- Guest Services
- Relationship Management
- Reservation
- Airport
- Administrative Services
- Client Services
- Airlines
- Safety and Security
About Company
Embark on a fulfilling career journey with Flight Centre. Explore diverse roles, exceptional benefits, and professional growth opportunities
