Revenues & Benefits Quality Assurance Officer
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
3 Months Contract with a Local Authority
Summary
The Revenues & Benefits Quality Assurance Officer plays a crucial role in ensuring the integrity and accuracy of the Benefits and Local Taxation functions within the Council. This position supports the Quality Assurance Manager by conducting property inspections managing benefit appeals reviewing benefit assessments and providing training to Customer Services on policy interpretation particularly regarding benefit claims. The role demands a thorough understanding of relevant legislation and court cases as well as strong communication and negotiation skills to handle challenging situations effectively.
Responsibilities
- Assist the Quality Assurance Manager with Quality Assurance of Housing Benefits and Local Taxation.
- Conduct property inspections for Council Tax and Business Rates to maintain an accurate Council tax database.
- Prepare information for and represent the Authority at Tribunals.
- Respond to complaints and attend valuation tribunals.
- Process changes and provide training on Benefits and Local Taxation to customer services team members including benefit assessors.
- Maintain high standards of conduct and adhere to the Code of Conduct for employees.
- Promote equality of opportunity and ensure a healthy and safe working environment.
- Handle personal and sensitive data in compliance with the Data Protection Act and the Councils Information Security Policy.
Requirements
- Qualifications and Education: Education to GCSE O Level or equivalent.
- Experience:
- Familiarity with a computerised system and updating records in a live environment.
- Experience working with legislative/administrative rules and interpreting them in individual circumstances.
- Experience handling complex data and adapting its presentation for different audiences.
- Experience in a Quality Assurance or equivalent environment is desirable.
- Familiarity with a computerised system and updating records in a live environment.
- Knowledge Skills and Abilities:
- Strong diplomatic skills to build and maintain relationships with internal and external customers.
- Knowledge of Local Taxation or Housing Benefit is desirable.
- Ability to use initiative to identify and source information.
- Capability to manage work effectively ensuring professional competence and accuracy.
- Proficiency in Microsoft Office particularly Excel to an intermediate standard.
- Strong diplomatic skills to build and maintain relationships with internal and external customers.
- Special Requirements:
- Access to a suitable vehicle.
- A Basic DBS disclosure is required for this position.
- Access to a suitable vehicle.
Required Skills:
Requirements: Demonstrated understanding of equal opportunities and awareness of diverse needs. Compliance with Council policies including safeguarding financial regulations and health and safety. Commitment to Corporate Parenting supporting the Councils role as a corporate parent. Flexibility to undertake additional duties aligned with the jobs scope and responsibilities.
Company Industry
IT Services and IT Consulting
Key Skills
- Graphic Designing
- Information Technology Sales
- IT Services
- Accounts
- Auto Parts
- Import & Export
