Facilities Officer

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Facilities Officer

Join a team wherePurposedrives everything we doAmbitionfuels our growthTrustbuilds our foundation andRespectshapes our culture.

Contract: Permanent

Working hours: 35 hours per week is full time. Where possible we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.

Salary: 27728

Location: Exchange Tower London (on-site)

Reporting to: Workspace Manager

In this position you will be required on site Monday through to Friday and youll agree a working pattern with your manager

About Us:

The Financial Ombudsman Service is an independent not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers or small businesses and their financial service providers.

What Youll Do:

As a Workspace Officer youll play a key role in creating a safe well-equipped and productive environment for colleagueswhether theyre working on site or remotely. Working as part of the Workspace team youll take a proactive hands-on approach to maintaining our spaces: carrying out regular floor walks completing maintenance tasks preparing meeting rooms and managing workplace assessments to recommend the right equipment to support colleague wellbeing. Youll also serve as a lead fire marshal ensuring clear confident and efficient evacuation procedures whenever required.

Youll be a visible and approachable presence across the building supporting colleagues through our internal helpdesk by resolving queries related to facilities equipment access and safety and escalating issues where needed. By actively identifying and addressing potential risks youll help prevent problems before they arisecontributing to a consistently safe smooth-running and welcoming workplace.

To be considered for this role youll need to show us that youve got the skills and capabilities. Youll have to meet the following minimum criteria:

Minimum Criteria:

• Experience of general building maintenance including manual handling heating controls and basic routine repair work
• Having a good knowledge and understanding of buildings - including health and safety
• Experience of working in a fast paced and customer-facing role communicating clearly both verbally and in writing
• Good IT skills and knowledge of Microsoft Office software being PC/laptop literate with experience in using systems such as a helpdesk
• Knowledge of fire evacuation procedures and fire marshal duties

It would also be nice for you to have:

• the ability to grasp information and processes quickly with a common sense approach First aid trained and qualified
• Have exposure to liaising and working with contractors and third-party engineers - acting professionally and being comfortable to take things forward with them
• Have some knowledge and experience in working on a helpdesk system or tool responding to creating and closing calls or requests from customers

Why Youll Love Working With Us:

We are a values led organisation. Our values define our culture influence our decisions and underpin our vision and strategy. They set out how we play our PART through Purpose Ambition Respect and Trust. You can learn more about our values here: Work your way remote hybrid or in-office

We also offer an attractive competitive salary and flexible benefits to suit our people. Heres a list of some of the many benefits and perks you can get for working with us:

• 25 days holiday entitlement with the option to buy extra or sell days
• Generous pension
• Various Family Friendly Policies including enhanced maternity pay carers and dependants leave
• Employer provided benefits such as Private medical insurance virtual GP Critical illness cover Life assurance cover to name a few
• Choice of voluntary benefits including Technology scheme Cycle to work scheme Will-writing service amongst others
• Gym membership discounts and a fully equipped on-site gym open 24/7 in London only

Lets Make This Easy.

To apply please upload a current CV.

Applications need to be submitted by Friday 6 February 2026The Financial Ombudsman is an Equal Opportunity Employer.

Interviews for this role will be in person week commencing 16 February.

We celebrate diversity and are committed to creating an inclusive environment for all team We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more

miss out be part of the journey and take advantage of this opportunity.

Authenticity of applications

We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools your application may be withdrawn from consideration.