IT Service Operations Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The IT Service Operations Manager ensures external and internal service providers deliver stable SLA-compliant services. The role focuses on managing incidents and requests accurately and on time maintaining service quality and providing transparent governance.
A job that matters: your tasks
- Ensure SLA compliance and quality of service delivery from external providers
- Manage Incident and Request processes including Major Incident coordination
- Conduct regular service reviews performance reporting continuous improvement initiatives and root cause analysis
- Delivers trend analysis RCA quality sustainable fixes
- Shift-Left & automation: self-service standard requests runbook and SOP quality
- Cost/performance optimization: volume unit costs capacity contract adjustments
- Oversee daily IT operations across Network Workplace Datacenter and Cloud services
An experience that matters: your skills
- At least5 years experience on a similar role
- Strong knowledge of ITIL practices (Incident Request Change Problem Supplier & Service Level Management)
- Proven ability in SLA/KPI management and supplier governance incl. KPI/SLA design trend and root cause analysis
- Contract/sourcing understanding (SLAs OLAs credits)
- Communication & escalation skills (technical and executive level)
- Previous experience with ServiceNow (preferred) and reporting tools
A workplace that matters: our offering
- Best opportunities in a globally operating company valuing diversity inclusion sustainability and mutual trust
- Attractive remuneration package
- Opportunity for flexibility with a hybrid working model
- Home office allowance
- 25 days paid annual leave
- Additional health insurance
- Employee Assistance Program (Mental Health Legal & Financial Counselling)
- 10226 EUR Food vouchers
- Public transportation card
- Optional parking space
- Multisport card
- Language training opportunity
- Employee referral program
- Brand new modern office premises in a class A business building
- Fresh fruits in the office
- Training and mentorship programs
- Access to over 15000 LinkedIn Learning courses to assist in your professional development
Required Experience:
Manager
Key Skills
- Information Technology
- Contract Attorney
- Fire Alarm
- Catia
- Asic
About Company
Von End-to-End-Zutrittslösungen bis hin zu branchenweit bewährten Produkten sind wir Ihr Partner für Tür- und Zutrittssysteme.
