Dispatcher

Halifax - Canada

Hourly Salary: $ 22 - 25

Posted on: 13 days ago

Vacancies: 1 Vacancy

Job Summary

About Clutch:

Were on a mission to reinvent the way people buy sell and own cars. Are you game

Clutch is Canadas largest online used car retailer delivering a seamless hassle-free car-buying experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home get the right one delivered to their door and enjoy peace of mind with our 10-Day Money-Back Guarantee and thats just the beginning.

Named five years in a row to the Globe & Mails list of the Top Growing Companies in Canada and also awarded spots on Deloittes Technology Fast 50 and Fast 500 lists were looking to add curious hard-working and driven individuals to our growing team.

Headquartered in Toronto Clutch was founded in 2017 and currently services Ontario New Brunswick Nova Scotia British Columbia and Prince Edward Island. Clutch is backed by a number of world-class investors including D1 Capital Canaan Real Ventures BrandProject and Upper90. To learn more visit .

About the role:

We are on a mission to build a world-class team that drives innovation growth and excellence. As we scale rapidly were looking for a Dispatcher to join our Fulfillment team. This role is all about coordination and communication - youll be the critical link between our advisors finalizing customer deals and our Field Operations team executing at the curb. Youll work behind the scenes to make sure every vehicle pickup goes off without a hitch helping to deliver a seamless experience for customers selling their vehicles to Clutch.

What youll do:

Coordinate daily scheduling and routing of vehicle pick-ups in partnership with our Field Operations team
Serve as the point person for dispatching and logistics
Communicate clearly and professionally with customers to confirm logistics reschedule as needed and ensure a smooth handoff to our field team
Act as the internal liaison between the advisor team and field operations to ensure pickup times are accurate and achievable
Monitor and troubleshoot any issues with appointments proactively resolving customer or operational blockers
Keep systems up to date and accurate in tools like HubSpot Slack and our proprietary dispatching tools
Look for opportunities to streamline processes and improve the customer and field experience

What were looking for:

Education: High school diploma or equivalent
Experience:
- 1-3 years of experience in a logistics scheduling dispatch or operations coordination role
- Excellent phone presence and communication skill - you can make a great impression quickly and speak confidently with customers
Background Check: Clean criminal background check.
Work Authorization: Legally authorized to work in Canada.
Availability: Minimum of 40 hours per week
Must be comfortable working 100% on-site at our Halifax facility.

Why youll love it at Clutch:

Autonomy & ownership opportunity to build your process and influence the company workforce and at every level.
Help shape the future of car buying and selling in Canada by leading a critical part of our customer experience.
Youll have a broad and direct ownership over Field of work during a phase of rapid growth.
We are dedicated to attracting and retaining top talent with top-of-market compensation packages.
Above market health & dental benefits.

Employment Type:

Existing Permanent Full-Time

Compensation & Benefits:

Pay Range: $22-$25 per hour
Benefits: Comprehensive benefits plans include healthcare dental care vision care prescriptions life insurance and dependent coverage; start from day 1. (Applicable for Permanent Full-Time)
Pay decisions reflect objective criteria: skills performance market benchmarking responsibilities and working conditions.

Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process please email .

About Clutch:Were on a mission to reinvent the way people buy sell and own cars. Are you gameClutch is Canadas largest online used car retailer delivering a seamless hassle-free car-buying experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home get the ...