NC DEQ Technical Support Analyst Lead

Raleigh, WV - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Position: Technical Support Analyst - Lead
Location: Raleigh NC (27601)
Client: State of North Carolina
Duration: 12 Months

Job Description:
We are looking for a proactive and detail-oriented Technical Support Analyst to lead customer support for a permitting program. This role involves assisting businesses and stakeholders with technical issues related to the permitting system ensuring a seamless user experience.

Key Responsibilities:

Provide professional customer support via email and virtual meetings.
Troubleshoot and resolve Level 1 and Level 2 issues including account activation password resets and payment processing.
Collaborate with internal teams for timely resolution of customer inquiries.
Assist in creating and maintaining support documentation including FAQs.
Partner with the portal team to enhance user experience and navigation.

Technical Skills Required:

7 years of experience in technical support or customer service within a software/web environment.
Familiarity with CRM systems especially Microsoft Dynamics.
Experience with web content management systems (e.g. Sitefinity WordPress Drupal).
Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users.
Experience with Dynamics 365 and related Power Platform services is highly desirable.

To Apply:
Please send your resume to with the subject Resume Submission for immediate attention.

Position: Technical Support Analyst - Lead Location: Raleigh NC (27601) Client: State of North Carolina Duration: 12 Months Job Description: We are looking for a proactive and detail-oriented Technical Support Analyst to lead customer support for a permitting program. This role involves assisting bu...