Deputy Manager Transformational Quality Mumbai Thane REF85296J

Job Description: Deputy Manager Continuous Improvement (CI) F&A Processes


Role Objective
To drive and embed a culture of continuous improvement across Finance & Accounting processes by identifying inefficiencies implementing Lean Six Sigma methodologies and delivering measurable business impact. The role will support transformation initiatives process standardization and automation opportunities across multiple client accounts.

Key Responsibilities: -

• Lead CI initiatives across F&A processes (P2P O2C R2R) using Lean Six Sigma and other improvement frameworks
• Conduct process diagnostics root cause analysis and value stream mapping to identify improvement opportunities
• Facilitate Kaizen events workshops and cross-functional brainstorming sessions
• Collaborate with operations digital and transformation teams to implement automation and analytics solutions
• Track and report CI project metrics (cost savings cycle time reduction quality improvements)
• Coach and mentor team members on CI tools and techniques
• Support client presentations and governance meetings with CI insights and outcomes
• Ensure compliance with internal quality standards and client SLAs during CI execution
• Pilot CI solutions in controlled environments and refine based on feedback before full-scale deployment
• Conduct periodic reviews to assess sustainability and embed continuous improvement practices
  
  Required Skills & Competencies : -

• Strong understanding of F&A processes in a BPM environment
• Hands-on experience in Lean Six Sigma (Yellow Belt mandatory; Green/Black Belt preferred)
• Proficiency in CI tools (Process Mapping DMAIC SIPOC Fishbone Pareto etc.)
• Excellent stakeholder management and communication skills
• Ability to manage multiple projects and drive results independently
  

Qualifications :

• Graduate/Postgraduate in Commerce Finance or related field.
• 69 years of total experience with at least 3 years in CI roles within BPM or shared services.
• Certification in Lean Six Sigma (Yellow Belt minimum).
• Experience working with global clients and cross-functional teams.

Additional Information :

Role: - Client Facing / IC Role.

Shift: - UK Shifts 1:00 PM to 10:00 PM IST. 

Work Mode Work From Office.

Remote Work :

No

Employment Type :

Full-time