Inside TechSupport

Pune - India

Monthly Salary: Not Disclosed

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Tasks and responsibilities

Provide phone and email based problem solving and fault finding support for installers and customers
Generating cases via CRM to track and resolve customer enquiries
Answering technical product enquiries
Liaise with service sales and repair centre departments to ensure cases are dealt with efficiently
Provide feedback to develop the technical support product documentation
Assist in developing the technical support process focusing
Assist in Sales Exhibitions and Trade Fairs
Liaise with Technical Support International

Professional skills and experience

Ability to handle high volume phone calls and emails.
Excellent written and verbal communication skills particularly verbal communication skills that will allow quick troubleshooting over the phone by getting to the root of the issue quickly and diffusing high pressure scenarios such as frustrated customers.
Good organisational skills
Solid technical understanding of Solar PV and electronics
The ability to prioritise and problem solve
Eagerness to support all team members as required
Direct Solar Industry experience an advantage
Experience in a role which required inter department communication and coordination an advantage
Relevant qualification in electronic engineering and renewable energy equivalent
Strong work ethic
Strong Microsoft windows and office skills
Microsoft Dynamics CRM experience an advantage
Ability to work autonomously as well as part of a team
Solutions based mindset
Proactive attitude
Solar industry experience an advantage

Are you ready for Fronius Apply online now and become part of the Fronius family!

Tasks and responsibilitiesProvide phone and email based problem solving and fault finding support for installers and customersGenerating cases via CRM to track and resolve customer enquiriesAnswering technical product enquiriesLiaise with service sales and repair centre departments to ensure cases a...