Retention and Engagement Specialist

Saskatoon - Canada

Monthly Salary: $ 65000 - 70000

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

About TinyEYE

TinyEYE Therapy Services connects passionate therapy professionals with schools to help children thrive. As pioneers of the first online therapy platform weve delivered over a million sessions and continue to innovate to meet the evolving needs of students educators and families.

At TinyEYE we believe every child deserves access to quality support and every employee deserves to feel seen heard and valued. Were committed to building an inclusive culture where diverse backgrounds experiences and perspectives are celebrated.

What We Offer

Fully remote flexible work with a people-first philosophy

3 weeks of vacation and 12 statutory holidays

5 sick days and 2 wellness days

Employer paid health and dental benefits with HSA

What Youll Do

Serve as the primary point of contact for contracted therapists and build strong trust-based relationships.

Understand TinyEYE goals and pain points and align actions accordingly.

Collaborates with the Manager of Practitioner Engagement providing feedback & anticipating practitioner needs working together to proactively address to enhance client satisfaction.

Investigate & resolve practitioner escalations

Address and resolve complex concerns complaints or issues effectively.

Collaborate with relevant teams to find solutions and prevent recurring problems.

Advises on the management of practitioner contracts

Ensure compliance with contractual obligations and deliverables

Demonstrate an in-depth understanding of the companys products or services to align expectations and practitioner experience.

Collaborate with other teams to support process performance and product representation so that customers understand and enjoy our offerings.

Prepare and deliver regular reports on practitioner performance key metrics and strategic insights.

Utilize data and analytics to identify areas for improvement and growth opportunities.

Oversee the development and maintenance of processes and reference materials.

What You Bring

Post secondary education in Human Resources Employee Relations business or related field. Hiring managers may consider related experience and training in lieu of an education with 5 years experience in employee relations.

Exceptional communication negotiation and interpersonal skills.

Proven ability to manage complex relationships.

Proficiency in CRM software data analysis tools and office productivity applications.

In-depth industry knowledge and market trends awareness.

Problem-solving skills and a client-centric mindset.

Ability to work independently and collaboratively.

Understanding of employment law in Canada and the United States considered an asset.

As a life learner pursues knowledge and development of skills related to the role.

Thank you for your interest in becoming a part of our growing team! TinyEYE is an equal-opportunity employer. Applications are reviewed as submit and will continue to be accepted until this position is filled at which time the job posting will be removed. Please respect our hiring process by not contacting any TinyEYE employee regarding this position. We thank everyone for their interest but only those selected for an interview will be contacted.

Required Experience:

About TinyEYETinyEYE Therapy Services connects passionate therapy professionals with schools to help children thrive. As pioneers of the first online therapy platform weve delivered over a million sessions and continue to innovate to meet the evolving needs of students educators and families.At Tiny...