Application Support Specialist Intermediate
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Summary:
The Application Support Specialist is responsible for providing comprehensive support for applications with a focus on Microsoft 365 and SharePoint Online. This includes incident triage resolution user support configuration and documentation. The role requires strong technical communication and organizational skills to ensure client satisfaction and service quality.
The Application Support Specialist is responsible for providing comprehensive support for applications with a focus on Microsoft 365 and SharePoint Online. This includes incident triage resolution user support configuration and documentation. The role requires strong technical communication and organizational skills to ensure client satisfaction and service quality.
Location:Toronto Ontario Canada
Responsibilities:
- Effectively triage resolve and close SharePoint incidents and service requests.
- Accurately document ServiceNow tickets including issue analysis resolution actions and client communication.
- Provide ongoing SharePoint administration support including permissions management site configuration and user access assistance.
- Support implementation and rollout including user onboarding post-migration issue resolution and stabilization activities.
- Maintain support documentation and knowledge base articles.
- Identify recurring issues and trends with recommendations for service improvements.
- Provide periodic support metrics and status reporting.
- Perform root cause analysis and coordinate issue escalation with technical teams.
- Provide front-line user support and work directly with business clients.
- Effectively triage resolve and close SharePoint incidents and service requests.
- Accurately document ServiceNow tickets including issue analysis resolution actions and client communication.
- Provide ongoing SharePoint administration support including permissions management site configuration and user access assistance.
- Support implementation and rollout including user onboarding post-migration issue resolution and stabilization activities.
- Maintain support documentation and knowledge base articles.
- Identify recurring issues and trends with recommendations for service improvements.
- Provide periodic support metrics and status reporting.
- Perform root cause analysis and coordinate issue escalation with technical teams.
- Provide front-line user support and work directly with business clients.
Required Skills & Certifications:
- University or Community College diploma/degree in Computer Science Information Technology or a related discipline or equivalent professional experience.
- A minimum of three (3) to five (5) years of experience providing application support in an enterprise environment.
- Demonstrated experience supporting Microsoft 365 and SharePoint Online including user support configuration and issue resolution.
- Proven experience performing incident triage analysis and resolution in a production environment.
- Hands-on experience using ITSM tools (e.g. ServiceNow or equivalent) to manage track and resolve support tickets.
- Strong working knowledge of SharePoint site administration including permissions and access management site configuration document libraries and content structures.
- Experience supporting SharePoint migrations deployments or organization-wide implementations including post-deployment stabilization and issue remediation.
- Ability to perform root cause analysis and coordinate issue escalation with technical teams.
- Strong experience providing front-line user support and working directly with business clients.
- Ability to clearly communicate technical issues and resolutions to non-technical users.
- Excellent written and verbal communication skills.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced support environment.
- Ability to work independently as well as collaboratively within a cross-functional team.
- University or Community College diploma/degree in Computer Science Information Technology or a related discipline or equivalent professional experience.
- A minimum of three (3) to five (5) years of experience providing application support in an enterprise environment.
- Demonstrated experience supporting Microsoft 365 and SharePoint Online including user support configuration and issue resolution.
- Proven experience performing incident triage analysis and resolution in a production environment.
- Hands-on experience using ITSM tools (e.g. ServiceNow or equivalent) to manage track and resolve support tickets.
- Strong working knowledge of SharePoint site administration including permissions and access management site configuration document libraries and content structures.
- Experience supporting SharePoint migrations deployments or organization-wide implementations including post-deployment stabilization and issue remediation.
- Ability to perform root cause analysis and coordinate issue escalation with technical teams.
- Strong experience providing front-line user support and working directly with business clients.
- Ability to clearly communicate technical issues and resolutions to non-technical users.
- Excellent written and verbal communication skills.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced support environment.
- Ability to work independently as well as collaboratively within a cross-functional team.
Preferred Skills & Certifications:
- Public sector experience.
- Public sector experience.
Special Considerations:
Scheduling:
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
