Specialist, Customer Care (OptiFreight)
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Job Location:
Taguig - Philippines
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
What Technical Call Center contributes to Cardinal Health
Customer Service Technical is responsible for establishing maintaining and enhancing customer business through effective implementation and/or support of Cardinal Healths products and services. Technical Call Center is responsible for resolving technical problems in a call center/help desk environment for employees and customers.
What is expected of you and others at this level
Applies basic concepts principles and technical capabilities to perform routine tasks
Works on projects of limited scope and complexity
Follows established procedures to resolve readily identifiable technical problems
Works under direct supervision and receives detailed instructions
Develops competence by performing structured work assignments
The Fast Lane Service Team focuses on supporting current and new processes for Non-Acute customers
and handles the day-to-day customer care services for these customers. Most of our work is short term and express due to the short-term viability of our customers shipments.
Job Responsibilities
Fast Lane Service Team focuses on supporting current and new processes for non-acute customers. Most of the work is short term and express due to the short-term viability of our customers shipments.
(Pharmacies Blood and Tissue Surgery Centers and Labs). Our most common requests are:
As we work closely with Pharmacies Blood and Tissue Surgery Centers and Labs we operate from Monday-Saturday US Eastern .
Tracking o Reactive Tracking
Billing Issues
Proactive Tracking
Case Creation
Regular Pickups
One-off Pickups
Long term processes
User creation on the portal and consultation for anything customer care related.
Qualifications
BA/BS degree preferred
Minimum 3 yrs work experience in call center or customer service
U.S. customer relationship management experience preferred
Intermediate analytical problem solving critical thinking and proactive investigative skills
Intermediate to advance communication skills (verbal & written) and customer focus
Ability to follow SOPs and pays attention to details
Intermediate computer skills in Microsoft Office products (Access Excel Outlook PowerPoint Word)
Ability to process work in multiple systems and applications (i.e. TMS SalesForce SAP etc.)
Ability to work in a collaborative environment and train and coach others
Ability to handle a fast-paced environment
Currently a B3/B4/P1
Last Performance Rating of 3.0 / Meets/ Achieved
No active PIP DA or not under prescriptive period
MS Excel knowledge
should meet Internal qualifications
Has not applied in the current Job Family in the last 6 months
Candidates who are back-to-work people with disabilities without a college degree and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race religion color national origin ancestry age physical or mental disability sex sexual orientation gender identity/expression pregnancy veteran status marital status creed status with regard to public assistance genetic status or any other status protected by federal state or local law.
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Required Experience:
IC
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
Cardinal Health improves the cost-effectiveness of healthcare. We help focus on patient care while reducing costs, enhancing efficiency and improving quality.
