Shopify Customer Service VA
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
Philippine-based Filipino applicants.
The Shopify Customer Service VA provides responsive and reliable support to customers by handling enquiries resolving issues and managing orders through Shopify and related support channels. This role plays a key part in delivering an excellent customer experience and maintaining accurate customer records.
Key Responsibilities
- Manage inbound and outbound customer enquiries via phone email and online channels
- Respond to customer questions related to orders products shipping returns and refunds
- Resolve customer issues efficiently at the first point of contact
- Handle customer complaints professionally and escalate issues when required
- Update and maintain accurate customer records within Shopify and customer service systems
- Use Shopify to track orders process updates and support customer requests
- Maintain strong product and service knowledge to assist customers effectively
- Deliver high-quality customer service with empathy and professionalism
- Adhere to attendance performance and service standards
- Complete other administrative or customer service tasks as assigned
Requirements
- Minimum of 2 years experience in customer service (eCommerce preferred)
- Proven experience supporting customers using Shopify (required)
- Call centre or virtual assistant experience preferred
- Excellent written and verbal English communication skills
- Strong time management organisation and self-accountability skills
- Proficient in Microsoft Word Excel and PowerPoint
- Reliable internet connection and ability to work independently
While this is a work-from-home position it is important to note that this is a full-time rolenot a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability just as you would in an office environment.
This role requires:
Discipline and commitment to set working hours (strict shift times not flexible)
Use of time tracking software during work hours
Active participation in team and client calls with your camera ON
Consistent availability and responsiveness throughout your shift
Treating this as a long-term full-time jobnot a side gig or freelance task
Payroll is processed bi-monthly.
Were looking for someone who values structure is dependable and thrives in a role that provides consistency and clarity. If youre seeking stability and a team that appreciates reliability wed love to hear from you.
Benefits
Required Skills:
Minimum of 2 years experience in customer service (eCommerce preferred) Proven experience supporting customers using Shopify (required) Call centre or virtual assistant experience preferred Excellent written and verbal English communication skills Strong time management organisation and self-accountability skills Proficient in Microsoft Word Excel and PowerPoint Reliable internet connection and ability to work independently
Company Industry
IT Services and IT Consulting
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
