Customer Success Associate (Remote)
Share
Job Location:
Manila - Philippines
Monthly Salary:
PHP 25000 - 30000
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
What We Do
At Outsource Access we help over 5 million families unlock the everyday magic of parenthood through our partner client a leading parenting technology company. We dont just answer support ticketswe make sure every parent feels taken care of by combining real pediatric expertise with data science to guide them through their unique journey.
How Youll Make a Difference
The Voice of Calm: You are the primary touchpoint for parents handling sensitive or frustrated interactions with patience and care. You ensure that every inquiry is responded to in a timely empathetic and accurate manner creating a positive experience even during stressful moments.
The Problem Solver: You dont just log issues; you resolve them. Using tools like Zendesk and Jira you troubleshoot login errors account access problems and billing inquiries diagnosing the root cause yourself whenever possible.
The Knowledge Bridge: You translate technical app limitations and functionalities into clear simple language that non-technical users can easily understand. When issues are complex you escalate them to internal teams like Software Engineering while keeping the customer fully informed of the status.
The Insight Generator: You actively improve the support ecosystem by converting recurring questions into clear FAQ articles and flagging common bugs. You also assist in beta testing collecting critical issue reports and feedback to help the product evolve.
Requirements
Is This You
The Articulate Professional: You have at least 1 year of customer support experience and possess excellent written communication skills with perfect grammar ensuring every email and message is professional and clear.
The Empathetic Analyst: You are efficient but never robotic; you have strong problem-solving skills that allow you to investigate user data and resolve issues while remaining deeply empathetic to the customers situation.
The Family Advocate: You have a genuine passion for helping families thrive. Bonus points if you have experience using tracking apps or tools that improve a childs sleep or behavior.
Tech-Savvy: You are comfortable navigating multiple apps social media and internal portals simultaneously. Experience with ticketing software like Zendesk is highly preferred.
Your Home Office: You are equipped with your own reliable device (BYOD) and a high-speed internet connection ready to work a consistent night shift schedule remotely.
Benefits
Why Youll Love Being Part of the OAmazing Team
Youre not just taking a job youre stepping into a role where your growth security and peace of mind actually matter. Here is the total package weve built for you:
Your Wellness & Security
Health & Wellness Covered: You get comprehensive HMO coverage with a top provider so you can focus on work without worrying about medical bills.
Security for the What Ifs: Our Group Life Insurance benefit gives you added protection because your future (and your familys) deserves a safety net.
Time to Recharge Guilt-Free: We support your well-being with paid leave credits that allow you to rest reset and show up as your best self at work and at home.
Support You Can Count On: We take care of all government-mandated benefits so everything is handled properly and on time.
Your Financial Rewards
Performance Incentives: Bring results and youll see it rewarded. Simple as that.
Premium Pay: When you put in the time we honor it. You receive Overtime Pay for extra miles and Night Differential for supporting the team during late hours.
13th Month Pay: A well-earned bonus to celebrate the results of your years effort.
Required Skills:
Is This You The Articulate Professional: You have at least 1 year of customer support experience and possess excellent written communication skills with perfect grammar ensuring every email and message is professional and clear. The Empathetic Analyst: You are efficient but never robotic; you have strong problem-solving skills that allow you to investigate user data and resolve issues while remaining deeply empathetic to the customers situation. The Family Advocate: You have a genuine passion for helping families thrive. Bonus points if you have experience using tracking apps or tools that improve a childs sleep or behavior. Tech-Savvy: You are comfortable navigating multiple apps social media and internal portals simultaneously. Experience with ticketing software like Zendesk is highly preferred. Your Home Office: You are equipped with your own reliable device (BYOD) and a high-speed internet connection ready to work a consistent night shift schedule remotely.
Company Industry
IT Services and IT Consulting
Key Skills
- English Speaking
- Catering
- Marine Biology
- Entry Level
- Computer Engineering
