Global Credit Control and Collections Specialist

At Cloud Bridge we transform how businesses use AWS cloud services. We specialise in Consultancy Managed Services Cloud Governance FinOps and AI/ML to unlock AWSs full potential.

Recognised as AWSs Rising Star Partner of the Year for 2023 in EMEA and 2022 in the UK&I were expanding globally with new offices in Australia South Africa Singapore and Dubai a strong presence in the Philippines and our HQ in the UK.

Weve managed hundreds of cloud migrations architectural projects cost optimisations and support services for a diverse range of customers from start-ups to public sector organisations.

As an AWS Premier Partner we enhance IT experiences for clients across various sectors. If youre ready to make a difference and join an exciting journey with Cloud Bridge and AWS we want to hear from you.

We are looking to hire a his is a Global Credit Control and Collections Specialist. This newly created senior individual contributor role responsible for establishing and operating a group-wide credit control and collections function across multiple international entities and customer jurisdictions.

The role holder will be accountable for owning the end-to-end customer receivables relationship from customer finance onboarding through to ongoing payment performance dispute resolution and escalation.

This is not a transactional chasing role. The expectation is that the successful candidate will build durable working relationships with customer finance teams implement robust processes enforce payment discipline and materially reduce overdue debt and DSO at group level.

Key Responsibilities

1. Customer Finance Relationship Ownership (Critical)

• Establish and maintain professional working relationships with customer finance AP and billing teams from onboarding onwards.

• Act as the primary finance point of contact for customers on invoicing payment terms remittance and dispute resolution.

• Proactively engage customer finance teams to set expectations on billing cycles approval processes and payment timelines.

• Leverage relationships to accelerate resolution of disputes and remove friction to payment rather than reacting once invoices are overdue.

2. Collections and Credit Control Execution

• Proactively manage and chase overdue customer balances across multiple countries and legal entities.

• Execute structured outbound communication strategies via email phone and video calls.

• Secure payment commitments negotiate payment plans where commercially appropriate and follow through rigorously.

• Escalate non-responsive or high-risk accounts in line with defined escalation frameworks.

3. Process Design and Implementation

• Design document and implement a formal end-to-end credit control and collections process including:

  • Customer finance onboarding and billing validation

  • Reminder cadence by ageing bucket

  • Dispute identification ownership and resolution workflow

  • Promise-to-pay tracking and enforcement

  • Escalation to account management finance leadership legal or external collections

• Establish clear controls and accountability to prevent debt ageing due to internal or external inaction.

4. Reporting and Performance Management

• Build and maintain accurate consolidated aged receivables reporting across all group entities.

• Track and report on KPIs including DSO overdue balances by ageing bucket recovery rates and dispute ageing.

• Provide regular structured reporting to Group Finance with clear risk assessment and recommended actions.

• Maintain a clean auditable trail of customer communications and actions taken.

5. Internal Stakeholder Management

• Work closely with Sales Account Management and Finance to resolve disputes and remove blockers to payment.

• Challenge internal behaviours that contribute to delayed invoicing poor documentation or weak payment enforcement.

• Support decisions on credit holds revised payment terms and customer risk classification.

6. Risk Identification and Escalation

• Identify early warning signs of customer payment distress or deteriorating behaviour.

• Recommend proactive mitigation actions including tighter terms staged billing or escalation.

• Support coordination with external collections agencies or legal advisers where required.

7. Continuous Improvement

• Identify inefficiencies in the order-to-cash lifecycle and implement improvements.

• Recommend automation tooling and workflow enhancements to improve cash conversion.

• Support evaluation and management of outsourced collections providers where appropriate.

Required Experience and Skills (Essential)

• Strong demonstrable experience in B2B credit control and collections ideally in an international or multi-entity environment.

• Proven ability to build and manage long-term relationships with customer finance teams.

• Experience designing or materially improving collections and AR processes not just operating within them.

• Confident professional communicator able to deal with senior customer stakeholders.

• High level of autonomy discipline and ownership mindset.

Desirable

• Exposure to technology SaaS or professional services environments.

• Familiarity with Xero or similar accounting systems.

• Experience coordinating with outsourced collections or legal escalation.

• Experience operating in a remote internationally distributed organisation.

Benefits Overview

• Base salary: Php 80000

• 25 Days Paid Time-off

• Birthday Leave

• Company Bonus Scheme

• Flexible Working

• Early Friday Finish (Monthly)

• Company Laptop and Peripherals

• Company Sabbatical Scheme

• Personalised Training & Development Plan

• Annual Wellness Allowance

• Company Events

• Wellbeing support

• Mental Health Champions

• Calm app subscription