Prin Business Process Improvement Analyst.
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.
A Day in the Life
We are seeking a strategic analytical and business-focused leader to drive continuous improvement and enable data-driven decision-making across our global Service & Repair this role you will translate complex business needs into scalable solutions strengthen cross-functional collaboration and shape the future of our enterprise platforms and processes. The ideal candidate combines strong execution capabilities with a passion for problem-solving innovation and stakeholder partnership.This opportunity sits within Medtronics Global Service & Repair organization which is entering a period of transformation aimed at increasing agility accelerating innovation and strengthening operational excellencesubject to applicable information and consultation requirements. This evolution presents a unique opportunity to contribute to a bold strategic shift helping build a more responsive organization that can invest decisively deliver value faster and elevate the impact we make on patients lives.
This is a REMOTE opportunity in Colombia.
Responsibilities may include the following and other duties may be assigned:
Act as Product Owner within the Contact Center and Technical Service domain by driving Analytics Insights and Reporting initiatives that enhance agent efficiency service quality and operational transparency. Partner with business stakeholders and technical teams to manage User Acceptance Testing ensure user adoption and deliver solutions aligned with the product vision and Agile roadmap commitments.
Lead end-to-end data and system analysis across Contact Center and Technical Service platforms to identify optimization opportunities uncover actionable insights and manage cross-system dependenciesenabling scalable reliable and high-quality solutions that support frontline operations and continuous service improvement.
Manage end-to-end project deliverables from demand capture requirements gathering stakeholder interviews workshops and process reviews through analysis design testing and final production delivery while maintaining end-to-end traceability of changes
Act as the primary liaison between business and IT for Service & Repair contributing to operational delivery strategic architectural discussions and ServiceNow platform initiatives such as enhancements integrations and workflow automation
Collaborate with IT and technical partners to identify and drive process and system improvements surveying and evaluating existing processes products and services to recommend enhancements aligned with strategic goals
Provide clear concise documentation of business requirements processes and solution designs while supporting change-management activities including training coordination communication planning and readiness assessments
Lead project management tasks by ensuring timelines risks and stakeholder communication are effectively managed to enable timely high-quality delivery in a cross-functional Agile environment.
Required Knowledge and Experience:
Bachelors or masters degree in a relevant field (e.g. Business Information Systems Computer Science)
Five years experience as a Senior Business Analyst
Advanced level of English is required
The ability to remote in Colombia
Hands-on experience with ServiceNow
Skilled in interpreting and translating business and technical requirements
Excellent verbal and written communication skills
Flexible and adaptable team player
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.
Learn more about our business mission and our commitment to diversity here
Required Experience:
IC
Key Skills
- Six Sigma
- Continuous Improvement
- Lean
- Lean Six Sigma
- Process Improvement
- Business Analysis
- Visio
- Business Process Modeling
- Process Mapping
- Business requirements
- Process Management
- Sharepoint
About Company
About Medtronic Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an excit ... View more
