Digital Enablement Analyst

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Job Description:

The Global Learning Enablement (GLE) organization part of Johnson & Johnson Global Services (GS) is recruiting a Digital Enablement Analyst to support manage and enhance digital platforms to ensure flawless user access strong data integrity and efficient system performance. This role plays a key part in enabling digital capabilities across the organization through system admin and platform configuration automation support data insights documentation and user training. The analyst will work closely with crossfunctional teams to streamline processes optimize digital experiences and drive continuous improvement.

Key Responsibilities:

• Configure maintain and optimize digital platforms by managing user accounts permissions system settings templates and overall platform configurations.

• Support develop and implement workflow automations (e.g. Power Automate Power Apps).

• Find opportunities to streamline digital processes and support the testing and deployment of automation improvements.

• Review and adjust platform and system-wide settings to support operational needs.

• Serve as the first escalation point for platform issues diagnosing resolving and documenting system incidents and their resolutions.

• Monitor and report platform usage performance metrics system functionality and analytical indicators.

• Develop and maintain SOPs guides templates and configuration documentation.

• Deliver training sessions and onboarding support for users and teams.

• Communicate new features improvements and best practices to drive user adoption while regularly reviewing access rights ensuring security standards and maintaining accurate records of all platform changes.

• Stay ahead of platform improvements and digital trends.

Qualifications

Education:

• Bachelors degree or equivalent experience in Information Systems Computer Science Business Administration Engineering or a related field.

Experience and Skills:

Required:

• Experience managing or supporting digital platforms or enterprise systems. (System Admin)

• Experience with workflow automation tools digital platforms or systems administration.

• Good understanding of user access management role-based permissions and security frameworks.

• Analytical skills with experience generating dashboards reports or insights.

• Experience developing process documentation guides and training content.

• Strong troubleshooting and problemsolving skills.

• High attention to detail and data accuracy and system integrity.

• Good communication and teamwork skills.

Preferred:

• Preferably previous experience with CVENT or background supporting enterprise learning events or workplace digital platforms.

• Familiarity with AI-powered efficiency or automation tools (e.g. Microsoft Copilot AI-assisted insights AI-based automation triggers).

• Exposure to API-based integrations data structures or cross-platform connectivity.

• Experience working in global teams and accommodating different time zones.

• Understanding of process improvement methodologies or digital transformation initiatives.

• Excellent problem-solving troubleshooting and interpersonal skills.

• Advanced level of English (written and verbal)

For more information on how we support the whole health of our employees throughout their wellness career and life journey please visit .

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource.

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