Network Operations Analyst

Medellín - Colombia

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

We are looking for a Network Operations Analyst (L3) - This position is open only to candidates based in Latin America

Performs more advanced triage and deeper analysis for escalated incidents.

Executes more complex or higherrisk changes during maintenance windows.

Coordinates with network engineering teams where needed (while not owning design).

The scope of this engagement is operations only and covers:

Initial and advanced incident triage and troubleshooting
Execution of approved changes during scheduled maintenance windows
Support for data center campus and video services

All work is to be performed remotely. When issues require onsite intervention or design/engineering changes the offshore L2/L3 team will escalate to oncall and onsite network engineers according to the defined escalation paths and procedures.

IMPORTANT: Coverage during USA Second Shift (EST) hours (14:00 22:00)

Responsabilities

Incident Management Triage & Troubleshooting

Take ownership of escalated incidents and complex issues escalate to on-call network engineering team.
Perform advanced troubleshooting (multihop path/policy analysis asymmetric routing SDWAN path selection complex firewall/NAT and F5 behavior transport issues via Ciena MCP detailed EXFO test interpretation).
Correlate data across tools (ExtraHop logs packet captures NMS) to identify root cause.
Provide clear RCA and recommendations.

Data Center Operations (Remote)

Handle multidomain or crosssite issues impacting data center services.
Execute higherrisk changes: routing neighbor changes shared firewall policies F5 changes impacting multiple services (per approved plans).
Guide L2 during complex incident bridges and maintenance windows.

Campus Operations (Remote)

Handle escalated campus issues (e.g. spanningtree problems routing loops QoS issues impacting voice/video across sites).
Execute complex routing or multidevice changes in campus core/distribution.
Support QoS adjustments when they affect multiple locations/applications (per defined plans).

Video Operations (Remote)

Handle chronic or multisite video quality issues where network QoS and transport interact.
Execute complex QoS or policy changes on WAN/campus that affect video services across multiple sites (per approved change plans).

Change Management (Service Now)

Execute medium to highrisk or complex changes: routing changes in core/edge firewall changes affecting critical applications or shared services F5 LTM/GTM changes that impact multiple sites SDWAN policy/overlay changes.
Provide technical leadership during maintenance windows and coordinate with customer engineering when required
Ensure detailed postchange documentation and lessons learned.

Experience and Skills

58 years in complex enterprise network operations.
Advanced triage deep analysis of escalated incidents and complex change execution.
Able to use the following tools for monitoring basic changes and triage:
Infoblox DNS/DHCP/IPAM
Arista CVP / EOS
Cisco DNA Center Cisco IOS/NXOS
Palo Alto firewalls & Panorama
Fortinet SDWAN & FortiManager
F5 LTM & GTM
EXFO network testing tools
ExtraHop
Ciena MCP
ServiceNow (incidents/changes)
English B2 or higher
This position is open only to candidates based in Latin America
IMPORTANT: Coverage during USA Second Shift (EST) hours (14:00 22:00)

Compensation & Benefits

Compensation paid in US dollars
Participation in innovative high-impact initiatives
People-centric culture with autonomy and continuous learning
10 days PTO
Observe all holidays in your country