Technical Support Analyst
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
The Technical Support Analyst (IT005) provides advanced technical support for complex non-recurring issues and business-driven projects coordinating with IT teams and vendors to resolve escalated Level 3 incidents. The role requires at least 4 years of corporate IT support experience strong skills in troubleshooting hardware software networking and Active Directory as well as knowledge of Azure mobile device support and customer service practices. Candidates should hold a diploma or degree in IT demonstrate strong problem-solving and communication abilities and be able to work independently in fast-paced environments while ensuring business continuity and system availability.
Qualifications :
Education
- College diploma in Information Technology or related discipline
- Bachelors degree preferred
Experience
- 4 years in corporate IT support
- Hardware/software troubleshooting and break-fix/repair
- Customer service in IT technical roles
Technical Skills
- End-user and server hardware/software operating systems protocols
- Active Directory access and permissions
- Networking appliances troubleshooting and configuration
- Mobile device support
- Knowledge of Azure preferred
Soft Skills
- Strong analytical and problem-solving abilities
- Excellent communication (verbal and written)
- Customer service orientation
- Time management and prioritization skills
- Ability to manage multiple projects in fast-paced environments
Languages
- English: Intermediate proficiency required
- French and/or Spanish preferred
Remote Work :
No
Employment Type :
Contract
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
We are SGS the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and ... View more
