Customer Support Specialist III (Active Lifestyle Brand)

Role Details

About Us

Crescendorepresents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations delivering results that scale and support that never sleeps.

More than that Crescendo is about people. We dont just connect talent with opportunitywe create a place where careers grow ideas thrive and people are empowered to make an impact. Join us at Crescendo and lets build the future of customer experience together.

Welcome to Crescendo. Welcome to whats next.

The Role

We are seeking a detail-oriented and proactive Customer Support Specialist IIIto manage one of our partners content and brand communications this role you will manage content publishing social media scheduling metrics collection asset organization and various administrative processes that ensure the smooth execution of brand communications initiatives.

This role is ideal for someone who enjoys working with content social platforms and operational workflows and wants to help maintain a high level of organization and efficiency across brand communications.

What Youll Do:

• Schedule social media posts across Instagram X and YouTube including testing and internal previews.
• Collect and organize social media metrics aligned with OKRs for reporting purposes.
• Maintain and organize science content libraries including graphics expert quotes and video assets.
• Coordinateproduct shipments to vendors contributors or partners as needed.
• Populate initial email templates and build email drafts in Klaviyo for QA and scheduling.
• Administer and maintain the escalation dashboard for health and product-related customer inquiries.
• Assist with ad hoc requests and projects related to science content and brand communications.
• Ensure content and assets are properly tagged stored and easily accessible for cross-functional teams.
• Support continuous improvement of workflows processes and reporting as the Science Content Engine evolves.
  

What We Expect From You:

• At least 2 years of experience working in a similar role
• Strong attention to detail and ability to manage content and data accurately.
• Excellent written and verbal communication skills for coordinating with internal and external partners.
• Highly organized and able to prioritize multiple tasks and deadlines efficiently.
• Comfortable using content management systems social scheduling tools and email platforms like Klaviyo.
• Proactive problem-solving skills to identify issues and escalate when necessary.
• Adaptable and able to thrive in a fast-paced evolving content environment.
• Team-oriented while able to work independently and take ownership of responsibilities.
• Reliable and accountable for completing tasks accurately and on time.
• Analytical mindset for tracking metrics organizing assets and supporting reporting processes.
• Passionate about brand communications content management and supporting seamless execution of initiatives.
  

What Youll Get In Return:

• Hybrid working arrangements
• Competitive Base Salary
• Attractive benefits package including medical dental and vision options that are applicable per country of residence for all our full-time employees
• Access to free posture-based fitness workouts from home
• Training opportunities provided by Crescendo and outside entities
• 1-on-1 coaching with feedback sessions mentorship and opportunities for cross-functional development

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. Theyre the standards we hold for ourselves our partners and each other.

• Care for others: Empathy is a key driver. When people thrive so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks sharpen your edge go forward.
• Manifest trust: Trust is our currency. Earn it daily protect it fiercely and let it fuel whats next.
• Take ownership: Bold choices with integrity at the corethats how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others lift others keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity inclusion equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process please contact .

PRIVACY NOTICE

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To understand more about Crescendos privacy program including your rights and options for managing the personal data you submit to us please visit our Privacy Center here.