Tech Support Rep (T1)

San Pedro - Philippines

Monthly Salary: PHP 28000 - 28000

Experience Required: 1-3years

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

About the Role

We are seeking a customer-focused Technical Support Representative to provide reliable and timely technical assistance to clients. This role involves troubleshooting technical issues guiding users through solutions and ensuring high levels of customer satisfaction in an onsite work environment.

Key Responsibilities

Provide technical support via phone email or chat
Diagnose troubleshoot and resolve technical issues efficiently
Guide customers through step-by-step solutions clearly and professionally
Escalate complex or unresolved issues to the appropriate team
Maintain accurate documentation of customer interactions and resolutions
Adhere to company policies procedures and service standards

Requirements

Qualifications

Proven experience as a Technical Support Representative
Demonstrated ability to handle both inbound and outbound calls effectively.
Excellent communication skills (spoken and written).
Strong problem-solving skills and the ability to think on your feet.
A customer-focused mindset with a talent for building relationships.
Comfortable working independently during night shifts.

Benefits

What We Offer

At Beehive-BPO Corp (also known as SolutionCX) we strive to provide a supportive and rewarding work environment. Employees can look forward to the following benefits:

ONSITE Potential Hybrid once performance has been established
Full government-mandated benefits: SSS PhilHealth and Pag-IBIG
Night differential pay and holiday compensation
13th-month pay bonus
Free HMO coverage with 1 free dependent upon regularization
Paid leave entitlements upon regularization
Accident insurance for added peace of mind
Quarterly Perfect Attendance Incentives
Company-Sponsored Events Team building employee engagement programs and more
Awards & Recognition Programs to celebrate outstanding performance

Required Skills:

Requirements: Great communication skills (English speaking) Phone etiquette. E-mail communication. Great time management Persistence resilience and the ability to handle rejection positively. Excellent Listening skills to better understand what prospects are trying to accomplish by going solar. Being able to ask qualifying questions. Familiarity with solar energy concepts and benefits. Attention to details.

About the RoleWe are seeking a customer-focused Technical Support Representative to provide reliable and timely technical assistance to clients. This role involves troubleshooting technical issues guiding users through solutions and ensuring high levels of customer satisfaction in an onsite work env...