Product Management Director

About the role: 

This is a remarkable opportunity to help lead ServiceNows aggressive transformation into an AI-native company. Were looking for a Senior Product Manager who thrives in the trenches with engineers and customerssomeone who wants to build test and learn hands-on. 

In this role youll be embedded alongside our Forward Deployed Engineers (FDEs) working directly with customers to experiment with real enterprise use cases. Youll take what you learn from these deep engagements and abstract them into scalable product patterns that shape the next generation of ServiceNows AI-native data workflows analytics and agentic processes. This is a role for a true builder who is equally comfortable in customer workshops whiteboarding with engineers and iterating rapidly in the platform. 

About the opportunity: 

• Embed with Forward Deployed Engineers 
• Partner daily with FDEs in customer environments to co-design prototype and validate new AI-native solutions. Learn by building directly in the platform. 
• Abstract Real-World Solutions into Product Patterns 
• Distill field-built prototypes into generalized reusable capabilities that can scale across industries and customers. 
• Be Hands-On with the Platform 
• Roll up your sleeves to experiment with workflows data models and AI-driven automationensuring every insight makes its way into the product roadmap. 
• Bridge Customer Discovery and Product Delivery 
• Translate messy real-world customer problems into structured product requirements and crisp use cases that guide engineering investments. 
• Ship Fast Iterate Constantly 
• Drive lightweight experiments with FDEs define MVPs measure adoption and refine based on live feedback from the field. 
• Champion the Customer Voice 
• Ensure that what we learn from embedded work directly informs how ServiceNow builds durable differentiated AI-native capabilities. 

Why join us 

• Work hand in hand with world-class engineers and visionary customers to shape the AI-native future of enterprise softwarePutting AI to work for people
• Turn one-off customer solutions into scalable product capabilities trusted by thousands of enterprises. 
• Help define the reusable building blocks of the 21st-century enterprise. 

Qualifications :

• Experience: 15 years of product management in enterprise SaaS AI/ML or data platforms with a proven track record of shipping products shaped by customer engagement. 
• Hands-On Builder: You love working side-by-side with engineers in the product testing workflows and iterating fast. 
• Technical Curiosity: Comfort with APIs data models AI/ML concepts or workflow systems. Enough technical depth to partner seamlessly with FDEs. 
• Customer Obsessed: Skilled at uncovering root problems in live customer settings and translating them into scalable product solutions. 
• Pattern Thinker: Ability to abstract from one-off use cases to repeatable product capabilities. 
• Collaborator: Energized by working cross-functionally in fast-moving ambiguous environments. 

For positions in this location we offer a base pay of $195700 - $342500 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license. 

Remote Work :

Yes

Employment Type :

Full-time