Systems & Applications Associate

Makati City - Philippines

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

About the Job

Location: Makati
Corporate Title: RF-E to RF-F
Work Arrangement: Onsite

Our Store Operations Group (SOG) is looking for a Systems & Applications Associate to join us in Makati.

In this role you will support the preparation and execution of user acceptance testing consolidate testing results create user guides and training materials and assist the SOG Help Desk in addressing production issues raised by the Stores. You will also help recommend system and application improvements to enhance store operations and customer service.

Your dream. Our focus.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines and is committed to continuously invest in people and in process product and service enhancements and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team and a workplace that promotes development and goal attainment.

Whether youre just starting out or already a seasoned professional EastWest can help you unleash your potential and bridge the gap between dream to success.

What the role will entail

Conduct user acceptance testing within agreed timelines
Consolidate UAT results and prepare required reports
Prepare user guides and assist in developing user training materials and system advisories for Stores and affected units
Assist in conducting user training sessions when needed
Recommend system and process enhancements to improve customer service and turnaround time
Validate internal and external audit exceptions and help recommend solutions

What were looking for

Graduate of any Business or IT-related course
Familiarity with banking regulations for financial institutions
Basic knowledge of bank products services and internal policies and procedures
Proficiency in Microsoft Office tools and applications
Strong analytical skills attention to detail and clear communication skills
Ability to work in a fast-paced environment and manage multiple tasks

What you can expect from joining our team

Career development and training opportunities
Competitive salary package and benefits
Performance-based incentives and recognition programs
Opportunity to work with industry experts and be mentored by them
Defined career progression paths to guide your professional growth