Associate Operations Manager

R1 RCM India is proud to be recognized amongst Indias Top 50 Best Companies to Work For 2023 by Great Place To Work Institute. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to make healthcare simpler and enable efficiency for healthcare systems hospitals and physician practices. With over 30000 employees globally we are about 14000 strong in India with offices in Delhi NCR Hyderabad Bangalore and Chennai. Our inclusive culture ensures that every employee feels valued respected and appreciated with a robust set of employee benefits and engagement activities.

Essential Duties and Responsibilities:

• Identify analyze and manage all issues about accounts receivable and member service inquiries.

• Coordinate assign audit and supervise work with all India BSO teams to ensure productivity standards and goals are consistently met.
• Review and analyze past-due receivables with BSO global team every week.
• Monitor cash inflow and identify the roadblock which hindering the cash and highlight the same to the leadership team
• Active participation in weekly AR calls; denial review call with onshore team
• Oversee monthly A/R reporting weekly ATB monthly performance deck
• Supervise staff including performance management training and development workflow planning hiring and disciplinary actions.
• Implement and maintain department compliance with new and existing policies and procedures.
• Ensure timely completion of month-end duties and perform other duties as assigned.
• Continually evaluate AR operations and make suggestions for improvement.
• Knowledgeable in revenue cycle management
• Reliable and punctual in reporting for work and taking designated breaks.

Required Skillset

• 6 years of background in AR and denial management aspects of revenue cycle management. Preference will be given if have hospital AR experience.
• 2 years of People Management experience leading or supervising billers.
• Must possess strong working knowledge of CPT ICD10 Denials Appeals & Correspondence AR and Denial Management.
• Demonstrate ability in managing projects with multi-disciplinary teams with exceptional relationship-building skills.
• Ability to effectively speak with providers employees and all levels of staff within the company.
• Practical work experience desired in client relations implementation and support and process planning and improvement.
• Proficient in Microsoft Office (Excel Word PowerPoint Outlook).
• Strong work ethic and professional communication.
• Be organized ahead of schedule communicative and short own your role entirely while being open to critiques suggestions and new ideas.
• Strong attention to detail and keep a constant eye out for opportunities to improve efficiency.
• Be passionate about customer service. You love helping people and you constantly strive to deliver great solutions.
• Have experience with hospital billing and Meditech software will be given preference.
• Ability to adapt to changing priorities and handle multiple tasks simultaneously.

Working in an evolving healthcare setting we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more visit:

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