Front Office Team Leader
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Job Location:
Thornleigh - Australia
Monthly Salary:
Not Disclosed
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
- Working across both Reception and Food & Beverage outlet
- Supervise train and support front office staff to deliver outstanding customer service.
- Oversee daily operations of the reception/front desk area.
- Manage check-in check-out reservations and guest inquiries efficiently.
- Handle customer complaints and resolve issues promptly and professionally.
- Monitor staff performance and provide feedback to encourage development.
- Ensure compliance with company policies health & safety and operational standards.
- Be an advocate of ALL: Accors loyalty program to non members
Qualifications :
- Previous experience in a front office reception or customer service supervisory role preferred but not essential.
- Amazing work ethic positive attitude and insatiable desire to learn.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Professional appearance and a welcoming personality.
- Ability to handle pressure multitask and problem-solve effectively.
- Flexibility to work shifts including nights weekends and holidays as required.
- RSA
Additional Information :
What is in it for you:
- ALL Heartist Employee benefit card offering discounted rates in Accor worldwide on Accommodation and Food & Beverage
- Learning programs through our Learn your Way Academy platforms ongoing training and development opportunities (self-pace virtual webinars face to face)
- Become a Heartist and work in an environment where we encourage you to bring your real self to work unleash your creativity and have fun.
Remote Work :
No
Employment Type :
Part-time
Key Skills
- Animal Care
- Human Resource Management
- Biomedical
- Ims
- ACCA
- Arbitration Law
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
