Team Coordinator- Roadside Contact Centre

The Team Coordinator in the Roadside Contact Centres is responsible for supporting the seamless operation and continuous improvement of both the Sales and Service Contact Centres at NRMA Roadside. This is a 12 month fixed term contract position.

This role requires a strong in-office presence with a minimum of 50% of workdays spent onsite across Sydney Olympic Park Gosford and Sydney CBD as required. You will actively contribute to team culture collaboration and operational excellence through regular face-to-face engagement.
 

As the Team Coordinator for our Roadside Contact Centre you will:

• Provide comprehensive admin support to senior leaders and team managers across both contact centres; coordinating Teams calendar invites meetings training sessions special events etc. 
• Process invoices reconcile expenses support budget tracking.
• Build maintain and optimise SharePoint sites for team collaboration document management and communication.
• Champion digital adoption and process automation to streamline workflows
• Coordinate recruitment and onboarding processes for new employees
• Support the rollout of new systems processes or cultural initiatives
• Assist with compliance checks and updating asset registers etc. 
• Draft and distribute consistent communications to frontline teams

What Youll Bring

• Advanced skills in Microsoft Office 365 especially SharePoint (site building management and user support)
• Experience and curiosity in adopting process automation tools (e.g. Power Automate) and digital adoption
• Strong organisational and time management skills; able to manage multiple priorities across locations
• Excellent written and verbal communication skills
• Experience coordinating recruitment onboarding and induction processes
• High level of personal integrity professionalism and confidentiality
• Strong stakeholder management and collaboration skills
• Proactive solutions-focused and adaptable to changing business needs

Whats in it for you

At the NRMA we arent just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility leave and well-being benefits to balance all of lifes priorities.
• Travel discounts on SIXT car rental cruises and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries movie tickets gift cards gym memberships attractions restaurants and much more.
• Discounts on a range of NRMA personal insurance products including car home & travel.
• Grow progress or relocate your career and move around the NRMA Group or different locations with us.

Know You Belong

Were for inclusion diversity and representing the members guests customers and communities we serve. Thats why we welcome applications from First Nations Australians people with disability those from diverse cultural backgrounds people of all genders members of the LGBTQI community and anyone else who wants to be a part of our team.

Ready to strengthen your skills at the NRMA Apply now!

Remote Work :

No

Employment Type :

Full-time