Duty Manager Front Office and Hotel Operations
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Job Location:
East Melbourne - Australia
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
As Duty Manager you are the on-the-ground leader who keeps Front Office and hotel operations flowing removing stress for guests and Heartists so they can focus on creating moments that matter. Working closely with the Front Office Manager you step in where needed provide calm and solutions-focused support and champion progressive new ideas that elevate the guest experience.
You are visible and approachable in the lobby proactive in resolving issues before they escalate and confident managing busy periods events and complex guest situations with warmth and professionalism.
Key Responsibilities
Oversee Front Office and overall hotel operations during your shift ensuring smooth efficient and guest-focused service at all times.
Act as the primary point of escalation for guest concerns conflicts emergencies and incident response maintaining a calm and reassuring presence.
Train coach and assess Heartists to meet brand standards behaviours and service culture providing real-time feedback and mentoring on shift.
Liaise closely with Housekeeping Food & Beverage Engineering and other departments to anticipate and respond to guest needs and operational requirements.
Complete daily reporting handovers and follow-up actions to track department targets service recovery and operational performance.
Support the Rooms Division Manager with procedures compliance cash handling PMS accuracy and continuous improvement of Front Office processes.
Qualifications :
About You
Adaptable personable and calm leader who thrives in a fast-paced guest-focused environment.
Experienced in Front Office or Duty Management within a 45 star hotel with strong knowledge of hotel operations and escalation protocols.
Confident handling guest complaints emergencies and high-pressure situations with a solutions-focused and empathetic approach.
Passionate about developing Team Members through coaching on-the-job training and recognition.
Strong communicator with excellent organisation skills and attention to detail comfortable using PMS and Microsoft Office systems.
Flexible to work a rotating roster including mornings evenings overnights weekends and public holidays as required
Additional Information :
Valuable Savings and Perks: Enjoy discounted car parking right on site plus exclusive deals on food & beveragemaking every day at work rewarding as well as affordable.
Global Accor Privileges: Get access to special Accor family and friends room rates across the globe along with additional staff discounts at Accor hotels worldwideperfect for your next getaway or a holiday with loved ones.
Development and Opportunities: At Accor your growth is our priority. Join us for outstanding career development with world-class training and opportunities to advance across our global network
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Office Manager Experience
- Hotel Experience
- Dentrix
- Hospitality Experience
- Dental Receptionist
- Medical office experience
- Office Experience
- Dental Office Experience
- Front Desk
- Guest Services
- Hotel Management
- Eaglesoft
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
