Analyst End user Support, Compliance Solutions (Fixed-term 12 months)
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Job Location:
Monthly Salary:
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at
Job Function:
Legal & ComplianceJob Sub Function:
Health Care ComplianceJob Category:
ProfessionalAll Job Posting Locations:
Bogotá Distrito Capital ColombiaJob Description:
Role Summary
The position is responsible for providing first-line support for global HCC systems ensuring timely and effective assistance to users while maintaining system functionality. Key responsibilities include documenting user requirements for system development or enhancements coordinating project activities across cross-functional teams and supporting change management initiatives. The role involves creating dashboards reports and presentations to communicate insights managing helpdesk tickets and ensuring compliance with governance standards.
General Role Description
- Provide first-line support for global HCC systems ensuring timely courteous and effective user assistance (implementing and maintaining systems)
- Document user requirements for system development enhancements and/or decommissioning.
- Coordinate and develop project activities (timelines governance planning deliverables testing etc.) working with HCC and business cross-functional teams.
- Document business processes supporting change management training and continuous improvement.
- Develop dashboards reports and presentations to communicate key metrics and insights.
- Ensure alignment with compliance policies and governance standards.
- Respond and manage support tickets via helpdesk tools.
Requirements:
- Bachelors degree or equivalent.
- Advanced English proficiency.
- Experience in system implementation and end-user support.
- Intermediate knowledge of HCC project management business process modeling testing and reporting.
- Basic understanding of software development LMS legal audit and risk management.
- Preferred: experience in data analytics reporting database management and programming.
Key Behaviors: Strong communication adaptability problem-solving teamwork and time management skills with the ability to translate technical details into business language.
Additional Information: This is a fixed-term role with a 12-month duration.
Required Skills:
Preferred Skills:
Action-Oriented Business Behavior Business Process Design Complaints Investigation Compliance Management Controls Compliance Critical Thinking Detail-Oriented Execution Focus Governance Risk and Compliance (GRC) Platforms Healthcare Industry Health Care Regulation Internal Auditing Legal Services Medical Compliance Operational Excellence Process ImprovementsRequired Experience:
IC
Key Skills
- IT Experience
- Problem Management
- Desktop Support
- Citrix
- Mobile Devices
- Windows
- Customer Support
- Help Desk
- Operating Systems
- Technical Support
- Troubleshooting
- Application Support
About Company
About Johnson & Johnson A t Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities and forward progress. That’s why for more than 130 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s larges ... View more
