Este es un puesto de trabajo remoto.
Be part of an innovative team and a collaborative learning culture. Softgic is seeking a proactive communicative and growth-oriented Help Desk Support Intern to gain hands-on experience in a real-world IT environment.
This internship is ideal for students in their final academic term or recent graduates in Computer Science or related fields who are eager to apply classroom knowledge while developing strong technical and professional skills. The role is primarily focused on technical support through service tickets issue resolution escalation and effective communication with internal teams.
Key Responsibilities
Provide first-level help desk support via service ticketing systems
Monitor troubleshoot and escalate technical issues when necessary
Communicate clearly with internal teams to ensure timely issue resolution
Assist in evaluating new application ideas
Review Active Directory including old and administrative accounts
Support the organization and maintenance of file server data structures
Document network environments and assist with writing SOPs
Assist with installation of network equipment (racks cabling hardware)
Participate in field visits and support network engineers as needed
Requisitos
Required Skills & Qualifications
Technical & Soft Skills
Strong communication and customer service skills
Eagerness to learn and openness to guidance and feedback
Ability to recognize when to escalate issues and ask for support
Self-motivated responsible and collaborative team player
Comfortable working independently
Proficiency with Microsoft tools and basic IT troubleshooting
Nice to Have (Plus)
Understanding of IP networking Ethernet concepts and the OSI model
Familiarity with Active Directory
Exposure to cloud platforms (Azure and/or AWS)
Basic cloud troubleshooting or migration support experience
Experience with technical documentation and SOP writing
Required Skills:
Linux (RedHat Ubuntu): Windows Server: Active Directory (AD) GPO DNS y DHCP: PowerShell: VMware vSphere: Automatización con Ansible: Monitorización con Zabbix: Microsoft SQL Server: Gestión de backups (Veeam Data Protector): Redes TCP/IP: Intune: SCCM:
Required Education:
Skills35 years of experience as a Project Coordinator Project Manager or Operations exposure to marketing CRM sales operations or service delivery environments (required).Experience leading teams (required).Experience supporting security IT services or MSP environments (preferred).Proven ability to manage cross-functional owning execution without the need for constant organizational and communication skills.
Este es un puesto de trabajo remoto. Be part of an innovative team and a collaborative learning culture. Softgic is seeking a proactive communicative and growth-oriented Help Desk Support Intern to gain hands-on experience in a real-world IT environment. This internship is ideal for studen...
Este es un puesto de trabajo remoto.
Be part of an innovative team and a collaborative learning culture. Softgic is seeking a proactive communicative and growth-oriented Help Desk Support Intern to gain hands-on experience in a real-world IT environment.
This internship is ideal for students in their final academic term or recent graduates in Computer Science or related fields who are eager to apply classroom knowledge while developing strong technical and professional skills. The role is primarily focused on technical support through service tickets issue resolution escalation and effective communication with internal teams.
Key Responsibilities
Provide first-level help desk support via service ticketing systems
Monitor troubleshoot and escalate technical issues when necessary
Communicate clearly with internal teams to ensure timely issue resolution
Assist in evaluating new application ideas
Review Active Directory including old and administrative accounts
Support the organization and maintenance of file server data structures
Document network environments and assist with writing SOPs
Assist with installation of network equipment (racks cabling hardware)
Participate in field visits and support network engineers as needed
Requisitos
Required Skills & Qualifications
Technical & Soft Skills
Strong communication and customer service skills
Eagerness to learn and openness to guidance and feedback
Ability to recognize when to escalate issues and ask for support
Self-motivated responsible and collaborative team player
Comfortable working independently
Proficiency with Microsoft tools and basic IT troubleshooting
Nice to Have (Plus)
Understanding of IP networking Ethernet concepts and the OSI model
Familiarity with Active Directory
Exposure to cloud platforms (Azure and/or AWS)
Basic cloud troubleshooting or migration support experience
Experience with technical documentation and SOP writing
Required Skills:
Linux (RedHat Ubuntu): Windows Server: Active Directory (AD) GPO DNS y DHCP: PowerShell: VMware vSphere: Automatización con Ansible: Monitorización con Zabbix: Microsoft SQL Server: Gestión de backups (Veeam Data Protector): Redes TCP/IP: Intune: SCCM:
Required Education:
Skills35 years of experience as a Project Coordinator Project Manager or Operations exposure to marketing CRM sales operations or service delivery environments (required).Experience leading teams (required).Experience supporting security IT services or MSP environments (preferred).Proven ability to manage cross-functional owning execution without the need for constant organizational and communication skills.
Job Location:
Monthly Salary:
Experience Required:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
