GTM Decision Support, Director

Team Overview

The Decision Support team helps ServiceNow leaders make faster smarter and more confident go-to-market decisions. We combine structured insight delivery with hands-on decision support to ensure executives have the right information at the right time in a format that drives action.

Our team operates at the intersection of data analysis and strategy:

• Insight Cadence & Alignment: We define and manage the rhythm of recurring insights ensuring cross-functional alignment clarity and visibility into performance trends and key business decisions
• Decision Support: We partner with senior leaders to frame high-impact problems perform deep-dive analyses model tradeoffs and provide decision-ready recommendations that drive measurable outcomes

By connecting data to action our team ensures the organization operates with speed alignment and confidence.

As a Decision Support Leader youll act as a trusted advisor and internal consultant owning complex cross-functional analyses from framing to executive recommendation. Youll balance hands-on analytical rigor with executive-level influence operating as both the architect and the builder of decision-ready insights.

What Youll Do

Shape High-Impact Decisions

• Lead the full lifecycle of decision analysis: define the problem structure the approach model scenarios and distill implications
• Synthesize quantitative and qualitative inputs into clear recommendations that help executives act with confidence
• Translate ambiguity into clarity by grounding decisions in data logic and tradeoff transparency

Deliver Analytical and Strategic Depth

• Build advanced models perform sensitivity analyses and validate outcomes to ensure recommendations are defensible and actionable
• Partner with analysts to scale your impact while remaining hands-on when stakes are high or timelines are short
• Develop and maintain frameworks for recurring GTM decisions such as productivity headcount deployment renewal metrics and market prioritization

Influence Without Authority

• Partner across Sales Ops Finance Marketing DT and HR to align assumptions reconcile data differences and ensure decisions are grounded in operational reality
• Build trust as a thought partner to senior leaders who rely on your perspective for judgment not just numbers
• Drive alignment and action across stakeholders through clear evidence-backed storytelling and presentation

Elevate Decision Quality Across GTM

• Establish repeatable processes tools and templates that improve the speed and quality of decision-making
• Mentor analysts and peers sharing frameworks and methodologies that raise the analytical bar
• Continuously refine how data insight and execution connect ensuring decisions translate to measurable impact

What Success Looks Like

• Executives consistently seek your input before making high-stakes GTM decisions.
• Decision briefs and models clearly articulate what we know what it means and what we should do
• Youre recognized for combining rigorous analysis with sound judgment and pragmatic recommendations
• Your work accelerates alignment reduces rework and helps the business move faster with conviction

Qualifications :

What You Bring

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry
• 1015 years of experience in GTM strategy commercial analytics corporate strategy or management consulting within a high-growth enterprise or SaaS environment.
• Proven ability to independently lead end-to-end analyses from problem definition to executive-ready delivery
• Advanced modeling and analytical capabilities (Excel SQL Tableau/Power BI or equivalent).
• Strong executive presentation (powerpoint) and communication skills; adept at simplifying complexity and influencing senior stakeholders
• Deep understanding of GTM motions across Sales Customer Success and Channel ecosystems.
• High ownership mindset; thrives amid ambiguity and shifting priorities
• Bachelors degree required; MBA or advanced degree preferred

For positions in this location we offer a base pay of $170200 - $297900 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time