Client Service Professional

Client Advisor: Helping Create Love Stories

Are you a highly motivated professional who excels at building relationships and providing exceptional service At Its Just Lunch youll have the opportunity to do both. Were a leading personalized matchmaking service thats been bringing people together for over 30 years. Our secret Our amazing Client Advisors. Youll play a vital role in our clients dating journey and while you may not meet them in person youll be their most valuable resource. If youre ready to put your communication skills to good use and help people find their special someone this is the role for you.

What Youll Be Doing

As a Client Advisor you are the backbone of our clients experience. This is a fully remote client services role where youll be in constant contact with our clients helping to make their dating journey seamless.

Your day-to-day responsibilities will include:

• Communicating with clientsover the phone email and text messaging.
• Scheduling and confirming datesas well as follow-up feedback conversations after dates.
• Managing client profilesand using your creativity to help them shine.
• Providing support and guidancethroughout their membership.

This role requires a unique blend of skills. Youll need a thick skin and a professional empathetic approach when discussing a sensitive topic like dating but youll also need the ability to build rapport and trust with clients that are depending on you. The best candidates are highly motivated and can be part of a team while also working independently.

Why Work for Us

• Fully Remote Opportunity:This position is for candidates in the Cleveland area who are able to work from a private productive home office.
• Work-Life Balance:This is a full-time Monday-through-Friday position from 9 a.m. to 6 p.m. Youll never have to work nights or travel for your job. However to ensure our clients always have support you will be on-call in the evening hours for one week every 10 weeks (on average) to handle any urgent client dating issues.
• Competitive Compensation:We offer a base salary with monthly bonus opportunities with total annual compensation ranging from$40000 to $60000.
• Comprehensive Benefits:We provide a full range of benefits including medical dental and vision insurance as well as a 401k and paid time off (PTO).

What Were Looking For

The ideal candidate for this role is someone who is not only passionate about helping people but also possesses the following qualifications:

• Experience:At least two years of experience in a customer service role ideally working with professional clients.
• Exceptional Communication Skills:You must be confident and comfortable communicating with clients over the phone email and text.
• Tech-Savvy:You need to be a self-starter who can work from your equipped home office laptop to be provided but you must have a private workspace with a reliable internet connection.
• Independent and Self-Motivated:This is a remote position where youll work as part of a team but you must be highly organized goal-oriented and able to stay productive without in-person supervision.

Ready to Help Create Your Next Love Story

If youre a compassionate and motivated professional who is ready to take on the challenge of helping others apply today!